Heather Norman
Riverview
Summary
Dynamic self-starter committed to driving team success through a strong work ethic, meticulous attention to detail, and exceptional organizational abilities. Proven track record of delivering high-quality results in fast-paced environments while fostering collaboration and innovation. Eager to leverage skills and experience to contribute effectively to organizational goals and enhance overall productivity. Passionate about continuous improvement and dedicated to achieving excellence in every task.
Overview
23
23
years of professional experience
Work History
Home Support Worker
Norman Family
05.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Driver
Ashley Grimes Dance Collective
01.2025 - 05.2025
- Ensured safe transportation of students by adhering to established safety protocols and traffic regulations.
- Assisted in developing efficient route plans, optimizing travel time and fuel usage for school pickups and drop-offs.
- Monitored student behavior during transit, implementing strategies to maintain a respectful and safe environment.
- Collaborated with school staff to address transportation-related concerns, fostering effective communication channels.
- Maintained accurate records of vehicle mileage, fuel consumption, and maintenance schedules for compliance tracking.
- Adhered to traffic regulations while exhibiting defensive driving skills, ensuring students'' safety during commutes.
- Conducted regular inspections of the school van before starting daily routes to ensure proper functioning and compliance with safety standards.
Delivery Driver
Curaleaf
03.2022 - 08.2024
- Served a minimum of 250 medical deliveries per month while driving up to 500 miles per week.
- Trained new drivers on the company's delivery process and effective customer service practices.
- Responsible for the handling and receiving of payment.
- Responsible for the daily inspection of company vehicles, including handling regular maintenance.
- Responsible for creating and verifying that documentation matches product.
- Ensured timely deliveries of products while adhering to safety protocols and regulations.
- Maintained accurate inventory records and managed stock levels during deliveries.
- Communicated effectively with customers to confirm delivery schedules and address inquiries.
- Operated delivery vehicles efficiently, performing routine maintenance checks to ensure reliability.
- Collaborated with team members to streamline delivery routes for optimal efficiency.
- Provided training and mentorship to new drivers on best practices in safe driving and customer service.
- Monitored traffic patterns and adjusted routes dynamically to minimize delays during deliveries.
Caregiver
Peakview Assisted Living
01.2017 - 05.2019
- Assisted Memory Care residents with activities of daily living.
- Certified to pass medication to residents.
Home Care Provider
Norman Family
05.2002 - 01.2017
- Provided personal care and assistance to clients, ensuring comfort and safety in daily activities.
- Assisted with meal preparation, promoting nutrition and dietary needs effectively.
- Administered medication as directed, maintaining accurate records for compliance and safety.
- Developed individualized care plans in collaboration with families, enhancing client satisfaction and well-being.
- Advocated for client needs within multidisciplinary teams, ensuring comprehensive care delivery tailored to individual requirements.
- Developed trusting relationships with clients, establishing rapport and open communication.
- Ensured client safety by identifying potential hazards in the home environment and implementing appropriate interventions.
- Enhanced client comfort by providing personal care services such as bathing, grooming, and dressing.
- Assisted clients with mobility issues, ensuring safe transfers and ambulation around the home.
- Managed household tasks such as cleaning, laundry, meal preparation, and grocery shopping to maintain a clean and organized living environment for clients.
- Provided emotional support during difficult times by actively listening and empathizing with clients'' experiences.
- Improved independence and quality of life for clients through assistance with daily living tasks.
Education
Phlebotomy Technician/Phlebotomist -
Germana Community College
Fredericksburg, Virginia06.2008
Nursing - undefined
Pensacola Christian College
Pensacola, Florida05.1995
Certified Nursing Assistant (CNA) - undefined
Chantilly Vocational Center
Chantilly, Virginia06.1994
High School Diploma -
James W Robinson
Fairfax, VA06-1994
No Degree - Medical Billing & Coding
Penn Foster Career School
Scranton, PA04-2026
Skills
- QMAP Certification
- Customer service
- Caregiving
- Senior care
- Cleaning
- Driving Experience
- Reliability and punctuality
- Adaptable to change
- Progress documentation
- Respect for privacy
- Compassionate caregiving
- Documentation
Timeline
Driver
Ashley Grimes Dance Collective
01.2025 - 05.2025
Delivery Driver
Curaleaf
03.2022 - 08.2024
Home Support Worker
Norman Family
05.2019 - Current
Caregiver
Peakview Assisted Living
01.2017 - 05.2019
Home Care Provider
Norman Family
05.2002 - 01.2017
Nursing - undefined
Pensacola Christian College
Certified Nursing Assistant (CNA) - undefined
Chantilly Vocational Center
Phlebotomy Technician/Phlebotomist -
Germana Community College
High School Diploma -
James W Robinson
No Degree - Medical Billing & Coding
Penn Foster Career School
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