Summary
Work History
Education
Skills
Accomplishments
Accomplishments
Timeline
Generic

Heather Novak

Bristol

Summary

Dynamic Senior Recovery Analyst at ConnectiCare, recognized for exceptional problem-solving and critical thinking skills. Proven track record in fostering teamwork and collaboration, while maintaining a friendly, positive attitude. Adept at multitasking and thriving under pressure, delivering outstanding customer service and support in fast-paced environments.

Work History

Senior Recovery Anylist

ConnectiCare
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.

Education

No Degree - Accounting

Stone School of Business
New Haven, CT

High School Diploma -

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Multitasking Abilities
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Decision-making
  • Problem resolution
  • Verbal communication

Accomplishments

Over 44 years of experience with coordination of benefits all aspects of subrogation, workers compensation coordination of benefits and Cms regulations .

Specially workers compensation attended workers compensation hearings on behalf ConnectiCare.

Delivered clear outcomes for our legal department.

Communicated with providers members attorneys daily.

Designed workflows to enhance workers compensation process.

Managed many recovery vendors to ensure correct coordination of benefits.

Accomplishments

Designed workflows for coordination of benefits and workers compensation.

Managed multiple vendors.

Timeline

Senior Recovery Anylist

ConnectiCare

No Degree - Accounting

Stone School of Business

High School Diploma -

Heather Novak