Heather Oakley
Jasper,IN
Summary
Accomplished Family Caseworker from Ireland Home Based Services, adept in case management and effective communication. Elevated client care through innovative policy development and comprehensive assessments, enhancing family dynamics understanding. Demonstrated professionalism in crisis intervention, achieving significant improvements in client self-sufficiency and program effectiveness.
Overview
5
5
years of professional experience
Work History
Family Caseworker
Ireland Home Based Services
05.2024 - Current
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Performed detailed follow-up patient assessments per case management plans and hospital policies.
- Enhanced family support by identifying and addressing individual needs through comprehensive assessments.
- Facilitated specific departmental performance improvement initiatives, collecting and reporting data to management.
- Contributed to the development of agency policies and procedures by participating in training sessions and sharing best practices with colleagues.
- Participated in ongoing professional development opportunities to maintain up-to-date knowledge of best practices within the field.
- Collaborated with multidisciplinary teams to develop and implement tailored case plans for families in need.
- Improved communication between family members through mediation sessions, promoting healthy relationships among all parties involved.
- Completed documentation per workflow timeline and content requirements.
- Evaluated program effectiveness using data-driven analysis methods, implementing improvements based on key findings from these evaluations.
- Educated clients on available social services programs, empowering them to make informed decisions about their path toward selfsufficiency.
- Streamlined access to community resources by connecting families with appropriate services such as housing, healthcare, and educational programs.
- Monitored progress towards case goals, adjusting strategies as needed to ensure success for each family unit.
- Conducted regular home visits, ensuring the safety and well-being of children while fostering strong relationships with their families.
- Maintained strict confidentiality when handling sensitive personal information, ensuring compliance with all legal and ethical guidelines.
- Served as a liaison between families and other community partners, facilitating collaboration and resource sharing for greater support.
- Provided crisis intervention support during emergency situations, preserving the safety and well-being of vulnerable individuals involved.
- Maintained accurate documentation of case activities, contributing to efficient program operations and compliance with regulations.
- Assisted clients with completion of applications and paperwork.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Communicated with people from various cultures and backgrounds on application process.
Director
Kid City USA
08.2023 - 04.2024
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Improved team morale and productivity by implementing comprehensive professional development program.
- Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Teacher/ Assistant Director
Little Treasures Learning Center
11.2019 - 10.2022
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
- Collaborated with colleagues to integrate cross-disciplinary lessons, enriching students' educational experience.
- Fostered positive learning environment that encouraged student curiosity and critical thinking.
- Designed and implemented differentiated instruction strategy to meet diverse learning needs, enhancing educational outcomes.
- Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.
- Improved student engagement by incorporating interactive learning technologies into lesson plans.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Developed and implemented classroom routines to address varying student needs.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
- Fostered a positive school culture by promoting open communication among staff members and celebrating successes together as a team.
- Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
- Evaluated teacher performance through classroom observations and provided constructive feedback for improvement.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Associate of Science - Social Work
Vincennes University
Vincennes, IN12-2012
Associate of Science - Child Development
Vincennes University
Vincennes, IN12-2012
Skills
- Professional boundaries
- Case management expertise
- Substance abuse awareness
- Client Advocacy
- Child Welfare Knowledge
- Progress Monitoring
- Action planning
- Behavioral analysis
- Family Dynamics Understanding
- Program eligibility
- Effective Communication
- Decision-Making
- Documentation and paperwork
- Computer Proficiency
- Documentation skills
- Conflict Resolution
- Goal Setting
- Appointment Scheduling
- De-Escalation Techniques
- Professionalism
Accomplishments
- Documented and resolved reasons for removal which led to reunification. .
Languages
Spanish
Professional Working
Timeline
Family Caseworker
Ireland Home Based Services
05.2024 - Current
Director
Kid City USA
08.2023 - 04.2024
Teacher/ Assistant Director
Little Treasures Learning Center
11.2019 - 10.2022
Associate of Science - Social Work
Vincennes University
Associate of Science - Child Development
Vincennes University
Similar Profiles
Sierra MeunierSierra Meunier
Home Based Family Caseworker at Ireland Home Based ServicesHome Based Family Caseworker at Ireland Home Based Services
Elizabeth MoodyElizabeth Moody
Caseworker at Ireland Home Based ServicesCaseworker at Ireland Home Based Services
Emily SimmonsEmily Simmons
Family Preservation Case Manager at Ireland Home Based ServicesFamily Preservation Case Manager at Ireland Home Based Services