Heather O'Brien
Macungie,PA
Summary
High-performing, ambitious, and self-motivated with a proven track record in sales. Excelling in guest relations and creativity, Consistently exceeded sales goals and enhanced client satisfaction. Driven to provide superior product knowledge, quality customer service and negotiating while establishing rapport with customers that encourages repeat business.
Overview
26
26
years of professional experience
Work History
Event Manager
Lehigh Country Club
Allentown, PA
08.2021 - 06.2024
- Responsible for planning and implementing all member, sponsored and club events including wedding, inter-club, corporate, social, golf, racquet and swim.
- Managed budgets while ensuring cost-effective event execution while exceeding my sales goals every month.
- Produced detailed proposals for events to document timelines and costs.
- Coordinated with kitchen staff on menu planning, delivery, timing and service style of food.
- Streamlined event planning processes by implementing efficient project management strategies.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Increased client satisfaction by consistently delivering well-executed events.
- Generated ideas to enhance and expand current event offerings.
- Trained and managed staff for every event ensuring the most positive experience for members and guests.
Sweets Stylist/Owner
Bittersweet Bakery LLC
Macungie, PA
01.2012 - 12.2021
- Baker and stylist of all sweets for special events including the creation, delivery and set-up of unique tablescape decor.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of baking trends ensuring relevant styling suggestions for clients.
- Created and maintained all social media platforms, website and marketing material.
- Boosted sales through effective upselling.
Restaurant Floor Manager/Server Manager
Lehigh Country Club
Allentown, PA
12.1998 - 03.2014
- Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
- Assisted in revenue growth by contributing innovative ideas for menu development, promotions, and special events.
- Evaluated employee performance regularly through observations and one-on-one meetings for continuous improvement opportunities.
- Fostered teamwork among staff members through clear communication of goals, expectations, and responsibilities.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from members and used feedback to implement positive changes within restaurant.
Education
Bachelor of Science - Marketing
Kutztown University of Pennsylvania
Kutztown, PASkills
- Guest Relations
- Team leadership and supervision
- Food service knowledge
- Event Marketing
- Event Sales
- Event Planning
- Time Management
- Creativity and Adaptability
Timeline
Event Manager
Lehigh Country Club
08.2021 - 06.2024
Sweets Stylist/Owner
Bittersweet Bakery LLC
01.2012 - 12.2021
Restaurant Floor Manager/Server Manager
Lehigh Country Club
12.1998 - 03.2014
Bachelor of Science - Marketing
Kutztown University of Pennsylvania