Heather O'Brien
Commack
Summary
Administrative professional skilled in optimizing office workflows and managing diverse administrative tasks. Proven ability to support higher management through effective scheduling and coordination. Strong focus on team collaboration and adaptability to changing organizational needs, ensuring seamless operations and goal achievement.
Overview
20
20
years of professional experience
Work History
Integrations Administrator
Spectrum Vision Partners
03.2022 - 10.2024
- Managed projects with cross-functional teams for onboarding and implementing EHR and SaaS applications for 25+ new medical practices, ensuring deadlines were met for seamless integration.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Managed direct reports’ time card approval and monitored adherence to the attendance policy.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Created and implemented standardized operating procedures (SOPs) improving efficiency and customer experience
- Interim Office Manager in any of our 65+ offices as needed, handling staff coverage, daily operations, supply ordering, and payment reconciliation.
Systems Trainer
Spectrum Vision Partners/OCLI
09.2019 - 03.2022
- Managed new practice acquisition training and go-live
- Point of contact for new providers and staff issues and questions
- Designed and executed training programs on practice management systems and workflows for medical staff
- Provided customized training sessions (1:1, classroom, virtual) to administrative teams and leadership
- Developed written and video training materials to enhance knowledge retention and engagement
- Acted as a subject matter expert for practice management systems, supporting optimization initiatives
Business Office Manager
Huntington Eye Care/OCLI
04.2005 - 09.2019
- Streamlined front office operations, resulting in a 20% increase in patient satisfaction scores
- Submitted insurance claims accurately for multiple payers complying with payer guidelines and reducing claim denials
- Monitored aging reports and maintained consistent follow-up on outstanding balances, improving collections
- Verified insurance coverage and obtained prior authorizations when necessary to ensure timely payment for services
- Reconciled daily collections and prepared banking deposits
- Responsible for hiring, progressive discipline, and performing annual employee reviews
- Implement all new workflows and computer applications
Education
High School Diploma -
Commack High School
Commack, NY06-1994
Skills
- Effective Communication
- Results-Driven Leadership
- Critical Thinking Skills
- Analytical Problem-Solving
- Proficient in Microsoft Office Suite
- Smartsheet Proficiency
- Google Drive Proficiency
- Experienced in Microsoft Teams
- Effective Time Management
- Self-Motivated in Hybrid Environments
Timeline
Integrations Administrator
Spectrum Vision Partners
03.2022 - 10.2024
Systems Trainer
Spectrum Vision Partners/OCLI
09.2019 - 03.2022
Business Office Manager
Huntington Eye Care/OCLI
04.2005 - 09.2019
High School Diploma -
Commack High School
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