Austen Sulikowski
Burlington,VT
Summary
Dynamic Web Integrations Specialist at Dealer.com with a proven track record in customer service and problem-solving. Adept at managing vendor relationships and delivering exceptional support, I thrive in fast-paced environments. My technical expertise in troubleshooting, combined with effective communication, ensures high customer satisfaction and successful project outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Web Integrations Specialist
Dealer.com
Burlington, VT
08.2024 - Current
- Provided technical support for customers in resolving complex issues.
- Managed vendor relationships to ensure timely delivery of products.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Performed troubleshooting and debugging of electronics systems.
Technical Customer Care Specialist II
Dealer.com
Burlington, VT
07.2021 - Current
- Providing Technical Support for internal stakeholders and external clients
- Processing client requests
- Performing root cause analysis.
- Spent 6 weeks assisting the Web Integrations Team with case overflow
Developer – Capstone Project
Burlington Code Academy
New York, New York
03.2021 - 04.2021
- Worked in a team to create an online version of the oK Flower Project
- Met with client weekly to discuss progression of the project
- Used Firestore to create a database to hold user information and later display it on the website
- Used Firebase to set up authentication
Client Advisor
DealerPolicy Insurance
Williston, VT
02.2019 - 12.2020
- Insurance sales
- Customer service
- Kept client profiles up to date
- Phone and video communications
Orderly
University of Vermont Medical Center
Burlington, VT
09.2015 - 08.2017
- Patient transport; assisted in patient positioning.
- Transported patients safely between departments and rooms within the facility.
- Participated in regular training sessions provided by external professionals on topics such as mental health awareness or first aid and CPR certification.
- Performed CPR and used defibrillator on cardiac patients.
- Helped de-escalate aggressive individuals
Education
Full Stack Web Developer Certificate -
Burlington Code Academy
Burlington, VT04.2021
High School Diploma -
Mount Mansfield Union High School
Jericho06.2015
Skills
- Customer service
- Effective communication
- Team collaboration
- Self-motivation
- Adaptability
- Creative thinking
- Pressure management
- Decision making
- Problem solving
- Attention to detail
- De-escalation
Certification
- Full Stack Web Developer Certificate (480+ hours), Burlington Code Academy, 04/21
- Property and Casualty Insurance Licenses (25 States), State of Vermont, 01/19
Community Service
- Animal-Related Organizations, Financial Supporter, 2015 - Present
- Children’s Health-Related Campaigns, and Financial Supporter, 2014 - Present
Timeline
Web Integrations Specialist
Dealer.com
08.2024 - Current
Technical Customer Care Specialist II
Dealer.com
07.2021 - Current
Developer – Capstone Project
Burlington Code Academy
03.2021 - 04.2021
Client Advisor
DealerPolicy Insurance
02.2019 - 12.2020
Orderly
University of Vermont Medical Center
09.2015 - 08.2017
Full Stack Web Developer Certificate -
Burlington Code Academy
High School Diploma -
Mount Mansfield Union High School