Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
CustomerServiceRepresentative

Heather O'Neil

Warrenville,IL

Summary

Reliable professional known for strong attention to detail and adaptability. Experienced in maintaining safe transportation environments and training staff to uphold safety standards. Good communication, customer service and problem solving skills.

Overview

14
14
years of professional experience

Work History

Transportation Driver/Trainer/Safety Dept. Asst.

First Student
07.2013 - 02.2015
  • Operated school buses safely, adhering to traffic regulations and company policies.
  • Conducted pre-trip inspections to ensure vehicle safety and compliance standards.
  • Assisted students during boarding and disembarking, promoting a safe environment.
  • Communicated effectively with dispatchers regarding route changes and delays.
  • Trained new drivers on safety protocols and operational procedures.
  • Performed safety assessments on experienced drivers.
  • Filed paperwork for safety department.
  • Reviewed, edited and transferred audio video files for accidents and behavioral concerns.

Transportation Driver

ASAP Transport
07.2009 - 01.2010

• Transported medical patients to and from dialysis appointments during days.

• Delivered taxi transportation services during nights.

• Maintained cleanliness of vehicles.

Transportation Driver

Laidlaw/First Student
06.2004 - 06.2009

• Ensured safe and timely transportation of students to various locations.

• Conducted pre-trip vehicle inspections to maintain safety standards and compliance.

• Collaborated with dispatch to establish effective transportation routes.

• Monitored student behavior to maintain a positive and respectful environment on board.

• Sanitized bus regularly to ensure a healthy work environment..

• Utilized routing programs to build and optimize bus routes.

• Revised routes and created fresh route sheets.

• Affixed payroll sheets to check envelopes.

• Assisted in filing paperwork for safety department.

• Handled phone calls to and from schools, district offices and parents.

• Organized keys to be used in cold start operations.

• Initiated bus start procedures on cold weather days to ensure proper operation temperatures.

• Communicated inoperable bus status to shop on frigid weather days.

• Removed snow from buses during significant accumulation events.

• Assisted in salting parking lot.

Transportation Assistant

Laidlaw Transit
06.2001 - 06.2004

•Aided drivers with loading and unloading tasks for special needs students.

•Supervised student actions along route.

•Aided drivers with upkeep of clean, healthy surroundings.

•Documented student behaviors through detailed reports.

Education

Lake Park East High School
Medinah, IL

Skills

  • Passenger assistance
  • Customer service
  • Inclement weather driving
  • Attention to detail
  • Punctual and reliable
  • Friendly and outgoing
  • Confidentiality
  • Adaptability and flexibility
  • Assisting customers

Accomplishments

Over the years I have had many accomplishments.

Moving up and assisting in the company from an entry level monitor.

To list a few I have been a:

  • Monitor
  • Driver
  • Trainer
  • Office assistant
  • Shop assistant
  • Safety Department Assistant
  • Led a team of 7 cold start crew members.
  • Dispatched and remote dispatched.

If this shows anything please let it be that I have been a hard working, helpful, caring, dedicated employee and after raising 3 amazing kids would like to return to that same great work ethic and reliable standard.

Interests

My children will always take the top tear of my interest My other interests are:

  • Enjoy taking long walks for overall physical and mental well-being
  • DIY and Home Improvement
  • I enjoy helping others and giving back to the community
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • I like working with my hands and fixing things
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Outdoor Recreation
  • Auto Repair/Restoration
  • Music
  • Crafting and DIY Projects
  • Watching Movies and TV Shows
  • Woodworking
  • Photography
  • Growing herbs, vegetables, or fruits in home gardens
  • Swimming
  • Genealogy
  • Camping

Timeline

Transportation Driver/Trainer/Safety Dept. Asst.

First Student
07.2013 - 02.2015

Transportation Driver

ASAP Transport
07.2009 - 01.2010

Transportation Driver

Laidlaw/First Student
06.2004 - 06.2009

Transportation Assistant

Laidlaw Transit
06.2001 - 06.2004

Lake Park East High School
Heather O'Neil