Heather Ordoubadi
Clovis,CA
Summary
Proven track record in enhancing client satisfaction and retention at Dibuduo & Defendis Insurance through expert employee benefits administration and exceptional customer service. Skilled in compliance knowledge and teamwork, adept at managing complex projects and resolving issues efficiently. Demonstrates strong attention to detail and excellent communication, ensuring seamless benefits delivery.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Employee Benefits Account Manager
DiBuduo & DeFendis
04.2014 - Current
- Served as a trusted advisor to clients on all aspects of employee benefit plan design, compliance, and administration.
- Collaborated with internal departments, such as underwriting or finance, to ensure seamless delivery of employee benefits services to clients.
- Worked closely with carriers to resolve claims disputes or billing issues on behalf of clients in a timely manner.
- Managed complex projects involving multiple stakeholders, resulting in successful implementations of new benefit programs or system upgrades.
- Provided exceptional service through responsiveness and thorough follow-up on outstanding items related to account management activities.
- Conducted regular account reviews to evaluate the effectiveness of benefit plans and recommend improvements.
- Managed account implementation processes, ensuring a smooth transition for new clients.
COBRA Account Manager
ASI Benefits
03.2011 - 04.2014
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Diploma - Business
Clovis High School
Clovis, CA06.2001
Skills
- Excellent Communication
- Employee benefits administration
- Sales Support
- Account Reconciliation
- Open enrollment coordination
- Benefit auditing
Certification
CA LIFE&HEALTH INSURANCE LICENSE
Timeline
Employee Benefits Account Manager
DiBuduo & DeFendis
04.2014 - Current
COBRA Account Manager
ASI Benefits
03.2011 - 04.2014
Diploma - Business
Clovis High School
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