Rachel Hinckley
Eugene,OR
Summary
Extensive customer service background with over ten years of experience. Previous banking, office work, and account management knowledge. Life, Health, Property & Casualty as well as Medicare Insurance licensed.
Overview
6
6
years of professional experience
Work History
Employee Benefits Account Manager
WHA Insurance Agency
Eugene, OR
05.2021 - Current
- Handles hundreds of accounts for different companies and assist them with their employee benefits as well as individual coverage
- Assists prospective and current clients with questions and help resolve situation daily
- Daily use of Excel, Microsoft Word as well as many other processing applications
- Provides excellent customer service through both written and verbal communication which span demographics from young adult to elderly.
- Organizes and maintains company files
Processing Department Lead
WHA Insurance Agency
Eugene, OR
09.2019 - Current
- Performing quality control for multiple departments within office.
- Verifying polices against company's data base.
- Issuing insurance renewals, pre-renewal, and post-renewals.
- Answering customer service calls from clients.
- Providing certificates of insurance to clients and companies working with clients.
- Covering as backup for both the Office Administrator and Receptionist.
Office Administrator
WHA Insurance Agency
Eugene , OR
03.2019 - Current
- Assisted insurance agency of 50+ function on day to day basis
- Placed supply orders and conducted inventory weekly
- Processed daily mail as well as UPS and FedEx packaging
- Managed Reception
- Ran daily company errands
- Assisted with data entry and quality control for Processing department.
Shift-Leader
Falling Sky Brewing
Eugene, OR
3 2018 - 03.2020
- Assisted customers
- Answered phone calls
- Balanced cash drawers/safe
- Filled company-wide invoices
- Competed transaction, etc
Education
Bachelor of Science -
Cape Cod Community College
High School Diploma -
Barnstable High School
Hyannis, MA2010
Skills
- Hard Worker
- Excellent at multitasking
- Personable
- Driven
- Extremely organized
- Self-motivated
Timeline
Employee Benefits Account Manager
WHA Insurance Agency
05.2021 - Current
Processing Department Lead
WHA Insurance Agency
09.2019 - Current
Office Administrator
WHA Insurance Agency
03.2019 - Current
Shift-Leader
Falling Sky Brewing
3 2018 - 03.2020
Bachelor of Science -
Cape Cod Community College
High School Diploma -
Barnstable High School