Heather Papac
Austin
Summary
Results-driven professional in sales management, known for high productivity and efficient task completion. Skilled in strategic planning, customer relationship management, and team leadership. Excel in communication, negotiation, and problem-solving to achieve sales targets and business growth.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Regional Catering Sales Manager
Cafe Rio Mexican Grill
06.2024 - Current
- Highly motivated Regional Catering Sales Manager for 18 Cafe Rio locations in Idaho and Washington.
- Increased sales by 15%. Top-notch Customer Service with excellent attention to detail.
- Expert in new business outreach from cold call to closing the sale.
- Great collaborator with operational teams to ensure guest experiences are beyond expectations.
Regional Catering Sales Manager
BJ'S Restaurant & Brewhouse
Austin
05.2021 - 09.2023
- Catering and Event Sales Manager for BJ's Restaurant & Brewhouse locations in Texas, Oklahoma & New Mexico.
- Expert ability to locate and contact decision makers for catering to build business and create long-term, repeat client base.
- Excellent interpersonal with both clients and restaurant teams/managers to ensure successful events and delivery services.
- Strong knowledge of catering & delivery industry with incredible eye for detail and desire to exceed guest expectations.
Regional Sales Manager
Stonefire Grill
Orange County
07.2017 - 07.2020
- Ambassador & Sales Builder for (5) restaurant locations through B2B marketing achieving extraordinary results.
- Responsible for $7M in catering sales annually.
- Planned and executed large catering functions up to 2000 guests.
- Established Stonefire Grill as part of the community through service and charitable events.
- Company "go to" when creating new procedures and innovations to expand and improve business operations.
- Respected team leader and trainer at full-service catering events.
- Created strong repeat business by ensuring outstanding service standards, coordination and execution.
Catering Sales Director
Pick Up Stix
Southern California
10.2014 - 07.2017
- Catering Director responsible for building sales for 71 locations.
- Managed sales team at Call Center.
- Proficient in Outside sales marketing, Accounts receivables/payables, payroll, hiring, and office management.
- Collaborated with IT to streamline sales process.
- Created marketing plan to keep business relevant.
Territory Sales Representative
Panera Bread
Orange County
08.2013 - 10.2014
- Business development through building strong client relationships and establishing new business through outside sales marketing efforts.
- Tenacious sales professional with ability to find decision makers to win business.
- Strong knowledge of restaurant operations and expert ability to turn around service opportunities.
Special Events Sales Manager
Yard House Restaurants
11.2000 - 06.2013
- Managed business development through sales & coordination of events for 45 high volume restaurant locations.
- Achieved over $10M in event sales annually through dedicated collaboration with management teams.
- Recognized frequently for both excellent verbal and written communication skills.
- Instrumental team player in creating the national brand for Yard House Restaurants.
Education
Bachelor's degree - Dietetics and Food Administration (Bachelor of Science)
California State University of Long Beach
Skills
- Outside sales
- Marketing
- Restaurant management
- Team management
- Business Development
- B2B Sales
- CRM software
- Product Development
- Client Relationship-Building
- Territory management
- Account management
- Training/Development
- Sales experience within hospitality industry
- Events Management
Certification
• ServSafe
• TABC Certification
• TABC Certification
Personal Information
- Authorized To Work: US
- Title: Catering Sales & Marketing Manager
Timeline
Regional Catering Sales Manager
Cafe Rio Mexican Grill
06.2024 - Current
Regional Catering Sales Manager
BJ'S Restaurant & Brewhouse
05.2021 - 09.2023
Regional Sales Manager
Stonefire Grill
07.2017 - 07.2020
Catering Sales Director
Pick Up Stix
10.2014 - 07.2017
Territory Sales Representative
Panera Bread
08.2013 - 10.2014
Special Events Sales Manager
Yard House Restaurants
11.2000 - 06.2013
Bachelor's degree - Dietetics and Food Administration (Bachelor of Science)
California State University of Long Beach