Heather Parker
Henderson,NV
Summary
Detail-oriented tech support representive offering skills in supporting users with technical knowledge and troubleshooting. Relates well to customers. Improves performance through skilled updates and repairs.
Overview
11
11
years of professional experience
Work History
Help Desk Analyst
Robert Half
04.2022 - Current
- Maintained detailed records of customer interactions in helpdesk ticketing system
- Performed user account administration across enterprise systems
- Tracked recurring issues to identify patterns or opportunities for improvement.
Member Solutions Specialist
Vantage West Credit Union
12.2021 - 03.2022
- Educated members on features and benefits of various products and services
- Collaborated with team members to resolve complex member situations
- Identified opportunities for process improvements within Member Solutions department.
Customer Service Representative
Discover
05.2021 - 09.2021
- Documented, researched and resolved customer service issues
- Delivered exceptional customer service to bolster strong relationships and build positive experiences
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.
Customer Service Representative
Spectrum
09.2020 - 01.2021
- Built trusting relationship with customers to better understand needs
- Documented, researched and resolved customer service issues
- Delivered fast and friendly service to handle questions and service complaints.
Technical Support Representative
Conduent
09.2018 - 10.2019
- Maintained thorough knowledge of all current Apple products, software updates, and upcoming releases
- Troubleshot hardware and software issues for both Mac computers and iOS devices
- Provided technical support for customers experiencing issues with their Apple products, either in person or over phone.
Customer Service Representative
Iqor
12.2016 - 09.2018
- Handled customer inquiries, payments and service requests
- Enhanced customer satisfaction with fast, knowledgeable service
- Built trusting relationship with customers to better understand needs.
Customer Service Representative
C3 Customer Contact Channels
11.2014 - 12.2016
- Answered inbound calls to handle various concerns, set appointments and close sales
- Enhanced customer satisfaction with fast, knowledgeable service
- Collaborated across departments to resolve customer-related issues.
Customer Service Representative
Capital One
10.2013 - 10.2014
- Managed customer calls efficiently in fast-paced call center environment
- Collaborated with colleagues and co-workers to deliver quality customer experience
- Anticipated needs and resolved problems to keep customers happy.
Education
High School -
Dublin Scioto
06.2009
Skills
- Ticketing systems
- Technical Support
- Software installation
- Hardware diagnostics
- Operating systems
- Adaptability
- Multitasking
- Time management
- Remote Support
- Hardware support
- User Account Provisioning
- Azure Active Directory
- Network Troubleshooting
- Active Directory Management
Timeline
Help Desk Analyst
Robert Half
04.2022 - Current
Member Solutions Specialist
Vantage West Credit Union
12.2021 - 03.2022
Customer Service Representative
Discover
05.2021 - 09.2021
Customer Service Representative
Spectrum
09.2020 - 01.2021
Technical Support Representative
Conduent
09.2018 - 10.2019
Customer Service Representative
Iqor
12.2016 - 09.2018
Customer Service Representative
C3 Customer Contact Channels
11.2014 - 12.2016
Customer Service Representative
Capital One
10.2013 - 10.2014
High School -
Dublin Scioto