Heather Parker
Pop & Son's Towing LLC
Brookwood,AL
8
years of professional experience
Experienced dispatcher with a strong background in customer service, schedule management, and emergency coordination. Skilled in prioritizing urgent calls, routing drivers efficiently, and keeping operations moving smoothly under pressure.
Work History
Dispatcher/Assistant Front Office Manager
4 Years 2 Months- Answered inbound calls, gathered incident details, and prioritized emergency service requests.
- Coordinated towing assignments using dispatch software and GPS tracking to route drivers efficiently.
- Communicated with drivers, customers, and law enforcement to relay accurate pickup information.
- Monitored truck status and adjusted schedules to maintain timely response coverage.
- Resolved scheduling conflicts and rerouted assignments to prevent service delays.
- Verified towing details and equipment needs before dispatching appropriate trucks.
- Supported billing and documentation processes by maintaining organized dispatch records.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled deliveries and pickups according to customer needs.
- Managed customer accounts and invoicing.
- Managed dispatch communication between customers, drivers, and office staff to support timely towing response.
- Organized daily scheduling, prioritizing urgent calls and aligning workloads with operational demand.
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
CNP
3 Years 11 Months- Demonstrated self-motivation by managing tasks independently.
- Adapted quickly to maintain productivity in fast-paced settings.
- Collaborated with team members and completed tasks independently.
- Learned new processes rapidly and adjusted to changing circumstances.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Maintained serving lines, refilled stations, and addressed customer needs efficiently.
- Coordinated food stock rotation to prevent spoilage and support inventory accuracy.
- Prepared menu items following sanitation, safety, and portion-control standards.
- Supervised cafeteria workflow to maintain timely meal service and consistent food quality.
- Cleaned kitchen areas and equipment to uphold safe, organized work environment.
- Cleaned and sanitized surfaces, tools, and equipment.
- Restocked condiments, beverages, and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
- Maximized food safety by consistently following proper food handling procedures and storage guidelines.
- Served food according to temperature, safety, and presentation guidelines.
- Tracked meal purchases and accepted payments at cash register.
Education
High School Diploma
Skills
Dispatch coordination
Schedule management
Call handling
Data entry
Problem-solving
Attention to detail
Customer service
Organizational skills
Multitasking and organization
Team collaboration
Decision-making
Active listening
Multitasking
Documentation management
Multitasking Abilities
Timeline
Dispatcher/Assistant Front Office Manager
Pop & Son's Towing LLC
08.2022 - CurrentRead More
CNP
Tuscaloosa County Board Of Education
09.2018 - 08.2022Read More
Cahawba Christian Academy
High School Diploma
Read More