Heather Patel
Plano,TX
Summary
Result-oriented product leader creating and implementing product strategies for customers ranging from global corporations to individuals. Expertise in prioritizing and communicating competing business and stakeholders’ requirements. Experience balancing B2C and B2B Go-To-Market and Product outcomes.
Overview
18
18
years of professional experience
Work History
Senior Vice President, Continuing Education
Cerifi
12.2022 - 10.2023
- Create and lead organization to meet financial and business objectives for three multi-product platforms with annual revenue exceeding $45 million.
- Lead organization's integration for carve-out acquisition involving global products, customers and employees while creating new process and procedures. Implemented new business models, customer types and product experience while ensuring a positive impact on customer satisfaction and employee morale.
Sr Dir., Product Management & Compliance
Thomson Reuters
06.2005 - 11.2022
- Manage Thomson Reuters Learning platform product management function by establishing, initiation and optimizing product prioritization and business development strategies.
Senior Director, Product Management & Operations
Thomson Reuters
04.2013 - 12.2016
- Managed learning catalog covering multiple formats from webinars, online self-study, in-person events and conferences.
- Planned, developed and executed product strategies aligned to client's vision for webcast, learning management system and compliance tracking tools.
Director, Learning Solutions Product Mgmt. & Compliance
Thomson Reuters
08.2010 - 04.2013
- Launched Checkpoint Learning platform, merging seven existing Learning platforms/websites. Including comprehensive subscription packages, moving the CPE industry from primarily discreet revenue to subscription ACV revenue
Education
Bachelor of Arts - Journalism/PR And Theater Arts
Mississippi University For Women
01.1995
Skills
- Prioritization
- Process improvement
- Analytical thinking
- Product/Initiative owner
- Go-To-Market planning and implementation
- Understanding competing customer segment priorities
- Product strategy
- Cross-functional team leadership
- Project management
- Agile product development
- Customer migration
- Managing parallel projects
- Policies and Procedures
- Strategic Plans
- Mergers and Acquisitions
- Process Improvement
- Stakeholder Engagement
- Operational Management
- Operational Leadership
- Operations Management
- Revenue Cycle Management
- Critical Thinking
- Complex Problem-Solving
- Decision-Making
- Strategic Planning
- Change Management
- Organizational Skills
Timeline
Senior Vice President, Continuing Education
Cerifi
12.2022 - 10.2023
Senior Director, Product Management & Operations
Thomson Reuters
04.2013 - 12.2016
Director, Learning Solutions Product Mgmt. & Compliance
Thomson Reuters
08.2010 - 04.2013
Sr Dir., Product Management & Compliance
Thomson Reuters
06.2005 - 11.2022
Bachelor of Arts - Journalism/PR And Theater Arts
Mississippi University For Women
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