Heather Patterson
Gaffney,SC
Summary
Dynamic small business owner with a proven track record at Fred's Kitchen, excelling in operations management and customer engagement. Successfully launched marketing campaigns that significantly increased brand visibility and foot traffic. Skilled in staff leadership, fostering a motivated team to enhance service quality and efficiency.
Overview
15
15
years of professional experience
Work History
Restaurant Owner
Fred's Kitchen
06.2021 - Current
- Launched successful promotional campaigns to boost visibility in the local community, increasing brand awareness among potential customers.
- Supervised daily activities of restaurant and six employees.
- Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
- Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.
Sales Associate
Naya Inc
04.2015 - 12.2023
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Production Worker
Nestle
10.2018 - 06.2021
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
Correctional Officer
Cherokee County Detention Center
01.2013 - 02.2014
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
CNA
Wallace Thompson Hospital
08.2010 - 12.2013
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
Education
High School Diploma -
Blacksburg High School
Blacksburg, SCSkills
- Small business operations
- Nutrition
- Customer engagement
- Operations management
- Staff leadership
- Staff supervision
- Schedule management
Timeline
Restaurant Owner
Fred's Kitchen
06.2021 - Current
Production Worker
Nestle
10.2018 - 06.2021
Sales Associate
Naya Inc
04.2015 - 12.2023
Correctional Officer
Cherokee County Detention Center
01.2013 - 02.2014
CNA
Wallace Thompson Hospital
08.2010 - 12.2013
High School Diploma -
Blacksburg High School