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Overview
Work History
Education
Skills
Summary
Work Availability
Certification
Quote
Accomplishments
Interests
Portfolio
Timeline
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Jeniffer Fiorello
Open To Work

Jeniffer Fiorello

Williamsburg,VA

Work Preference

Work Type

Full TimePart Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Work-life balanceCareer advancementCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work week

Overview

21
21
years of professional experience
4
4
years of post-secondary education

Work History

Restaurant Owner

Francescos Ristorante Italiano
Williamsburg, VA
01.2007 - Current
  • Collected co-payments or full payments from customers.
  • Counted, measured, and compounded medications following standard procedures.
  • Assisted in preparation, distribution and storage of pharmaceuticals.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Developed seasonal menus to enhance customer experience and optimize ingredient use.
  • Managed daily operations, ensuring compliance with health and safety regulations.
  • Implemented staff training programs to improve service quality and efficiency.
  • Established vendor relationships to secure high-quality ingredients at competitive prices.
  • Analyzed sales trends to adjust marketing strategies for increased revenue.
  • Coordinated events and catering services to boost community engagement and visibility.
  • Managed payroll, daily deposits, and cost controls.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Maintained positive relationships with local community and government officials.
  • Fostered a positive work environment, leading a team of diverse culinary professionals.
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
  • Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
  • Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Supervised daily activities of restaurant and Number employees.
  • Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
  • Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
  • Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
  • Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
  • Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
  • Planned and executed strategies to increase customer loyalty and retention.
  • Implemented effective inventory management systems to minimize waste and control food costs.
  • Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
  • Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Increased customer satisfaction by implementing high-quality service standards and staff training programs.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Coordinated catering events that showcased the restaurant''s culinary talents while generating additional revenue streams through off-site services.

Certified Pharmacy Technician

Winn Dixie Supermarket
Williamsburg, VA
06.2005 - 06.2012
  • Processed and dispensed prescription medications accurately for diverse patient needs.
  • Assisted pharmacists in managing inventory, ensuring optimal stock levels of medications.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Maintained detailed records of prescriptions and medication profiles for compliance and safety.

Certified Pharmacy Technician

Eckard Drugs
Williamsburg, VA
06.2007 - 06.2007

Optimized processes to achieve better outcomes. Fill prescriptions. Restock and organize expired drugs for credits.

  • Collaborated with healthcare professionals to ensure accurate medication management for patients.
  • Trained new staff on pharmacy procedures, enhancing team efficiency and performance standards.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Implemented improvements in workflow processes to reduce wait times for customers effectively.
  • Monitored medication expiration dates, contributing to improved inventory management practices.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.

Education

High School Diploma - Diploma

Varina High School
Richmond, VA
09.1994 - 06.1995

CPhT - Pharmacy

The Department of Health Professions.
Richmond, VA
06.2004 - 06.2007

Skills

Menu development

  • Staff supervision
  • Business planning
  • Customer engagement
  • Inventory management
  • Staff management
  • Small business operations
  • Vendor relations
  • Food presentation
  • Staff leadership
  • Employee scheduling
  • Food pairing
  • Online ordering management
  • Staff hiring
  • Health code compliance
  • POS system operation
  • Schedule coordination
  • Operations management
  • Performance improvement
  • Local sourcing
  • Complaint investigation
  • Promotional planning
  • Multilingual communication
  • Table management
  • Wine history
  • Customer service
  • Safe food handling
  • Team leadership
  • Menu pricing and writing
  • Quality control
  • Problem-solving
  • Money handling
  • Calm and pleasant demeanor
  • ServSafe food manager
  • Anticipating problems
  • Relationship building
  • Reliable and responsible
  • Coaching and mentoring
  • Catering services
  • Event coordination
  • Recruitment and hiring
  • Managing reservations and large parties
  • Supply ordering and management
  • Expense tracking
  • Customer retention
  • Critical thinking
  • Investigating complaints
  • Quality assurance
  • Sanitation
  • Calendar and scheduling software
  • Delegating assignments and tasks
  • Purchasing
  • Employee performance evaluations
  • Conflict resolution
  • Front of house management
  • Scheduling staff
  • Payroll administration

Staff supervision

Customer engagement

Inventory management

Staff management

Small business operations

Vendor relations

Food presentation

Staff leadership

Cost control

Financial planning

Employee scheduling

Food pairing

Delivery scheduling

Business marketing

Online ordering management

Staff hiring

Waste reduction

Health code compliance

POS system operation

Schedule coordination

Operations management

Schedule management

Performance improvement

Sales expertise

Local sourcing

Complaint investigation

Revenue generation

Multilingual communication

Table management

Budget monitoring

Wine history

Customer service

Safe food handling

Staff supervision

Business planning

Customer engagement

Summary

Restaurant professional prepared for leadership roles in food and beverage industry. Proven ability to enhance operational efficiency and customer satisfaction through strategic planning and team collaboration. Valued for adaptability and consistent delivery of results. Skilled in financial oversight, menu development, and employee engagement. Experienced hospitality professional prepared for restaurant ownership. Demonstrated ability to drive results through effective team collaboration and adaptability to changing needs. Skilled in staff management, customer service excellence, and operational efficiency. Reliable and focused on achieving high standards and exceptional guest experiences. Veteran Restaurant Owner with hands-on experience in all areas of restaurant operations. Excellent communication, organizational and conflict resolution skills. Proven history of raising profits through maximized productivity and customer satisfaction. Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Knowledgeable [Desired Position] with solid background in hospitality management and team leadership. Adept at optimizing guest experiences through effective staff training and operational improvements. Demonstrated ability to manage high-pressure environments while maintaining excellent customer service standards. Hospitality professional with strong background in managing and guiding teams. Skilled in guest relations, conflict resolution, and ensuring seamless operations. Focus on collaboration and flexibility to meet evolving needs. Known for reliability, effective communication, and results-driven approach.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

  • [Area of expertise] License - [Timeframe]
  • Licensed [Job Title] - [Timeframe]
  • [Area of certification] Training - [Timeframe]

Quote

"Have I done all that I can do? Have I said all that I can say? Have I cried all that I can cry? Have I prayed all that I can pray?"
Jeniffer Fiorello

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of [Number] staff members.

Interests

Traveling

Meeting new people

Attaining new skills

Growing with the company

Portfolio

FEATURED
Featured Picture
Tripadvisor best of the best award
Featured Picture
BEST OF BUSINESS RATE

Timeline

Certified Pharmacy Technician

Eckard Drugs
06.2007 - 06.2007

Restaurant Owner

Francescos Ristorante Italiano
01.2007 - Current

Certified Pharmacy Technician

Winn Dixie Supermarket
06.2005 - 06.2012

CPhT - Pharmacy

The Department of Health Professions.
06.2004 - 06.2007

High School Diploma - Diploma

Varina High School
09.1994 - 06.1995