Heather Payne
Mccrory,AR
Summary
Versatile and results-driven professional with experience in money handling and customer relationship development. Demonstrated ability to enhance client retention through exceptional service and accuracy in transaction processing. Skilled in teamwork and fostering professional relationships, contributing to significant improvements in customer satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Bank Teller
M&P Bank
07.2022 - 03.2024
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained friendly and professional customer interactions.
Medical Coder
Johnny Paine, MD
10.2018 - 07.2022
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Maintained accuracy, completeness, and security for medical records and health information.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Supported the implementation of electronic health record systems, simplifying the coding process.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
OIC
USPS
09.2015 - 10.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situat
- Assisted customers in determining proper postal service to align with individual needs.
- Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
- Developed strong relationships with local businesses, promoting postal services and generating revenue growth.
- Managed daily cash transactions with accuracy, maintaining a balanced drawer and minimizing discrepancies.
- Promoted USPS products and services to enhance revenue generation while fulfilling customer needs.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Added accurate data entry into computer system to complete transactions.
- Expedited time-sensitive deliveries by accurately identifying priority items during sorting procedures.
Education
Bachelor of Science - Business Communication, Education, Technology
Arkansas State University
Jonesboro, AR05-2016
Skills
- Professionalism and Courtesy
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Patience and Empathy
- Transaction Processing
- Listening and Comprehension
- Teamwork orientation
Timeline
Bank Teller
M&P Bank
07.2022 - 03.2024
Medical Coder
Johnny Paine, MD
10.2018 - 07.2022
OIC
USPS
09.2015 - 10.2018
Bachelor of Science - Business Communication, Education, Technology
Arkansas State University
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