Heather Pearl Hughes
Broken Arrow,OK
Summary
Results-driven professional with over 10 years experience specializing in strategic program design and management, known for delivering successful outcomes and fostering collaborative and high achieving environments. Recognized as a trusted advisor to c-suite executives on strategic planning, alignment, and execution to consistently meet and exceed goals.
Overview
19
19
years of professional experience
Work History
Senior Program Manager
BioBridge Global / South Texas Blood & Tissue
San Antonio, TX
10.2016 - Current
- Develop and manage Strategy Management Office for innovative non-profit organization with complex operations in blood banking, tissue recovery and biomanufacturing.
- Key advisor to the annual strategic planning and process.
- Effectively and routinely communicate priorities and monitor metrics that support the achievement of the organization’s strategic vision and mission.
- Oversee program execution of strategic objectives and key results by establishing and leading cross-functional teams.
- In collaboration with operational units and Project Management Office, increased project execution rate from 62% to over 90% in a two-year period.
- Established and reviewed key performance indicators for operating units, resulting in improved visibility to business performance.
- Developed and managed customer feedback program (NPS and CX), successfully implementing a process for campaigns through integrated CRM.
- Facilitation of SWOT analysis, strategic reviews, and other assessments such as customer feedback and market analysis.
- Developed and managed business unit scorecards, resulting in improved understanding of variances and strategic priorities.
Secretary of Administration
Health & Human Services Indian Health Services
Pawnee, OK
07.2014 - 07.2016
- Monitored adherence to regulatory requirements, ensuring compliance across all departments.
- Enhanced communication between departments by organizing regular meetings on behalf of the Clinical Director and CEO
- Reviewed and processed correspondence, ensuring accuracy and compliance with organizational standards.
- Handled confidential documents with discretion, safeguarding sensitive information from unauthorized access.
- Prepared comprehensive meeting agendas and minutes, keeping all attendees informed and up-to-date on key issues.
- Developed filing systems that improved document retrieval efficiency and organization.
- Boosted employee engagement by creating a supportive work environment that fostered growth and development.
TiHirasa, Program Coordinator
Pawnee Nation of Oklahoma
Pawnee, OK
03.2014 - 07.2014
- Conducted needs assessments to identify gaps in services and inform program development strategies.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Coordinated program improvement plan to improve delivery of services to high-risk client population.
- Led creation of evaluation processes to assess program effectiveness and recommend enhancements based on findings.
Development Manager
Oklahoma Progress Government Relations
01.2009 - 12.2011
- Created and monitored legislative scorecard to monitor policy trends for environmental focused non-profit.
- Planned community events to build awareness and support of organizational mission and values.
- Managed stakeholder engagement to enhance advocacy efforts, policy influence and community engagement.
- Developed comprehensive communication strategies for legislative outreach and public relations.
Government Affairs & Community Betterment Intern
Tulsa Metro Chamber of Commerce
01.2007 - 10.2009
- Conducted research on policy impacts affecting local businesses and community interests.
- Assisted in drafting and editing communications for government relations initiatives.
- Coordinated events to engage stakeholders in advocacy efforts and policy discussions.
- Monitored state and federal legislation, providing timely updates to staff and stakeholders.
- Collaborated with team members to enhance outreach strategies for community engagement.
Education
Bachelor of Arts - Multi-Disciplinary Studies, Environmental Justice
University of Oklahoma
Norman, OKAssociate of Arts - Liberal Arts
Tulsa Community College
Tulsa, OKSkills
- Strategic planning and execution
- KPIs and leadership goal alignment
- Project leadership and change management
- Requirements gathering and process improvement
- Competitive benchmarking and trends analysis
- Innovation and stakeholder management
- Cross-functional team leadership
- Staff development and engagement
- Flexible, friendly and adaptable
Timeline
Senior Program Manager
BioBridge Global / South Texas Blood & Tissue
10.2016 - Current
Secretary of Administration
Health & Human Services Indian Health Services
07.2014 - 07.2016
TiHirasa, Program Coordinator
Pawnee Nation of Oklahoma
03.2014 - 07.2014
Development Manager
Oklahoma Progress Government Relations
01.2009 - 12.2011
Government Affairs & Community Betterment Intern
Tulsa Metro Chamber of Commerce
01.2007 - 10.2009
Bachelor of Arts - Multi-Disciplinary Studies, Environmental Justice
University of Oklahoma
Associate of Arts - Liberal Arts
Tulsa Community College