Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Timeline
Generic

Heather Pellack

Coal City,IL

Summary

Results-oriented, dedicated nuclear professional with extensive experience in ensuring standards and behaviors for a safe nuclear culture. Utilize interpersonal and communication skills to establish productive working relationships with peers and external departments at all levels of company management. Self-sufficient and resourceful, with responsive, cooperative, and knowledgeable approach to work and unexpected operational issues.

Overview

8
8
years of professional experience

Work History

Constellation Maintenance Performance Improvement Specialist

Constellation
01.2022 - Current
  • Perform Support and oversight of PI Programs
  • Responsible for implementing performance improvement programs and providing support and oversight of those programs or Responsible for oversight of a department in regards to their Performance Improvement
  • Duties are broken down further in scope section
  • Perform and provide oversight on trending analysis - Prepare site performance data and adverse trends using observations, CAP, self-assessment, benchmarking, OPEX, and performance indicator data
  • Support CAP investigations and support IR reviews
  • Manage performance indicators and response to trends
  • Prepare MRM packages with department input and other packages for PI meetings
  • Innovation and projects as assigned.

Exelon Security Guard

Exelon
01.2019 - 01.2022
  • Passed rigorous training to secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
  • Prevent losses and damage by reporting irregularities, informing violators of policy and procedures
  • Trained OJT new hires for response points and patrol routes
  • Provide feedback to other employee’s thorough quality observations to ensure standards are maintained.

United States Cold Storage Customer Service Representative

United States Cold Storage
01.2018 - 01.2019
  • Third largest logistics provider in North America with facilities in 12 states
  • Fast paced business that involved responding to customer requests regarding billing, technical and general customer service inquiries
  • Administered and reviewed all logs in line with the set standards
  • Demonstrated a strong record of accomplishment for working collaboratively on cross-functional and cross-culture teams
  • Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service
  • Organized customer information and account data for business planning and customer service purposes.

United states Cold Storage Shipping Clerk

United states Cold Storage
01.2016 - 01.2018
  • Monitored, processed, and recorded a company's outgoing deliveries including merchandise, stock, materials, and supplies in a warehouse and dispatch environment
  • Obtained scheduled shipment information from customer service/sales and updated on system
  • Coordinated transportation of shipments to multiple changing locations.

Education

Associates in Allied Health -

South University Savannah

Skills

  • Inventory Control
  • Process Improvement
  • Organization
  • Procedure Adherence
  • Standards Adherence
  • Records Management
  • Quality Control
  • Coaching and Mentoring
  • Organizational Development
  • Workflow Optimization
  • Performance Analysis

Additional Information

Contributor to Standards Team during outages, Support Maintenance work windows as a Project Coordinator

Timeline

Constellation Maintenance Performance Improvement Specialist

Constellation
01.2022 - Current

Exelon Security Guard

Exelon
01.2019 - 01.2022

United States Cold Storage Customer Service Representative

United States Cold Storage
01.2018 - 01.2019

United states Cold Storage Shipping Clerk

United states Cold Storage
01.2016 - 01.2018

Associates in Allied Health -

South University Savannah

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Heather Pellack