Heather Pena
Kohls Department Store
McAllen,TX
10
years of professional experience
Adaptable leader with experience in mentoring teams and driving operational excellence. Known for strong analytical skills and a commitment to fostering a positive workplace culture, with a focus on enhancing customer service and process efficiency.
Work History
Cashier Assistant Manager
3 Years 8 Months- Supervised daily cash register operations, ensuring accuracy and efficiency in transactions.
- Trained and mentored new cashiers on store policies and customer service standards.
- Implemented inventory management practices, optimizing stock levels and reducing discrepancies.
- Enhanced customer experience by resolving issues promptly and professionally.
- Analyzed sales data to identify trends, contributing to improved merchandising strategies.
Manager/Personal Assistant/Coaching Staff Member
1 Year 7 Months- Led cross-functional teams to enhance project delivery timelines and improve operational efficiency.
- Developed strategic initiatives to optimize resource allocation and drive organizational growth.
- Mentored junior staff, fostering professional development and enhancing team performance.
- Implemented process improvements that streamlined workflows and reduced operational costs.
- Collaborated with stakeholders to define project scopes and establish clear deliverables.
Bath & Body Works
1 Year 5 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Marshalls
2 Years 2 Months- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Summer Camp Teachers Aid
3 Years 9 Months- Developed engaging lesson plans to enhance student learning and foster creativity.
- Facilitated daily activities promoting teamwork, communication, and problem-solving skills among campers.
- Collaborated with staff to create a safe and inclusive environment for all participants.
- Implemented feedback mechanisms to assess camper satisfaction and improve program offerings.
- Fostered a safe, inclusive environment encouraging creativity and teamwork among campers.
Education
Associate of Arts - Psychology
- 3.5 GPA
- Ranked in Top 25% of class
Bachelor of Science - Medical Health Services Management And Technology
- 3.7 GPA
Skills
Sales promotion
Employee training
Workplace safety
Budgeting and finance
Customer service
Safety procedures
Timeline
Cashier Assistant Manager
Kohls Department Store
12.2022 - CurrentRead More
Manager/Personal Assistant/Coaching Staff Member
Axios
05.2022 - 12.2023Read More
Bath & Body Works
Cashier Customer Service
08.2020 - 01.2022Read More
Marshalls
Cashier
06.2018 - 08.2020Read More
Summer Camp Teachers Aid
Lynn Flowers
08.2016 - 05.2020Read More
South Texas College
Bachelor of Science from Medical Health Services Management And Technology
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South Texas College
Associate of Arts from Psychology
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