Heather Peysen
Wichita Falls,TX
Summary
Results-driven Commercial Sales Representative with a strong track record in client relationship building and service excellence. Skilled in developing tailored strategies that enhance customer loyalty and satisfaction.
Overview
16
16
years of professional experience
Work History
Commercial Sales Representative
Alliance Power Company LLC
2014.07 - 2026.04
- Cultivated relationships with key accounts to exceed customers' expectations
- Developed tailored sales strategies to meet diverse client needs and preferences
- Negotiated contracts to secure favorable terms and maximize profitability for the company
- Collaborated with cross-functional teams to ensure seamless service delivery and support initiatives
- Maintained relationships with existing customers to optimize service quality, business growth and customer satisfaction
Director of Customer Service
Kell West Family Practice Clinic
2013.05 - 2014.02
- Directed customer service operations, ensuring high-quality patient interactions and satisfaction
- Developed strategic initiatives to streamline processes and reduce wait times for patients.
- Mentored team members, enhancing their skill sets and promoting a culture of excellence in customer care
Recruiting and Retention Supervisor
Home Instead Senior Care
2012.06 - 2013.04
- Developed retention strategies to enhance client satisfaction and loyalty
- Collaborated with management to create policies that promote a supportive care environment
- Trained and mentored staff on best practices in client care and communication
Business Office Manager
American Hospice
2010.04 - 2012.02
- Managed daily office operations, ensuring compliance with regulatory standards and organizational policies
- Oversaw billing processes, improving accuracy and reducing processing errors through system enhancements
- Implemented workflow improvements, streamlining administrative tasks to increase productivity across departments
Education
High School Diploma -
Windthorst High School
Windthorst, TX2003-05
BBA - General Business
Midwestern State University
Wichita Falls, TX2009-12
Skills
- Extensive knowledge in managing commercial accounts and contracts
- Ability to develop and maintain business relationships, leading to newly acquired customers and retention of existing accounts
- 12 years experience in data management and collection
- Proficient in Microsoft Word and Excel
- Ability to provide additional support in Employee training and Clerical support
References
References upon request
Timeline
Commercial Sales Representative
Alliance Power Company LLC
2014.07 - 2026.04
Director of Customer Service
Kell West Family Practice Clinic
2013.05 - 2014.02
Recruiting and Retention Supervisor
Home Instead Senior Care
2012.06 - 2013.04
Business Office Manager
American Hospice
2010.04 - 2012.02
High School Diploma -
Windthorst High School
BBA - General Business
Midwestern State University