Heather Peysen
Wichita Falls,TX
Summary
Results-driven Commercial Sales Representative with a strong track record in client relationship building and service excellence. Skilled in developing tailored strategies that enhance customer loyalty and satisfaction.
Overview
23
23
years of professional experience
Work History
Commercial Sales Representative
Alliance Power Company LLC
Wichita Falls, TX
07.2014 - 04.2026
- Cultivated relationships with key accounts to enhance customer satisfaction and loyalty.
- Developed tailored sales strategies to meet diverse client needs and preferences.
- Negotiated contracts to secure favorable terms and maximize profitability for the company.
- Collaborated with cross-functional teams to ensure seamless service delivery and support initiatives.
Director of Customer Service
Kell West Family Practice Clinic
Wichita Falls, TX
05.2013 - 02.2014
- Directed customer service operations, ensuring high-quality patient interactions and satisfaction.
- Implemented training programs to enhance staff performance and service delivery standards.
- Analyzed patient feedback to identify areas for improvement in clinic services.
- Developed strategic initiatives to streamline processes and reduce wait times for patients.
Recruiting and Retention Supervisor
Home Instead Senior Care
Wichita Falls, TX
06.2012 - 04.2013
- Developed retention strategies to enhance client satisfaction and loyalty.
- Implemented training programs for staff to improve service delivery and caregiver engagement.
- Analyzed client feedback data to identify trends and areas for operational improvement.
- Collaborated with management to create policies that promote a supportive care environment.
Waitress
Pioneer
Wichita Falls, TX
06.2003 - 04.2012
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Assisted in training new staff on menu offerings and service protocols.
- Collaborated with kitchen staff to ensure accurate food preparation and presentation.
Business Office Manager
American Hospice
Wichita Falls, TX
04.2010 - 02.2012
- Managed daily office operations, ensuring compliance with regulatory standards and organizational policies.
- Oversaw billing processes, improving accuracy and reducing processing errors through system enhancements.
- Developed training programs for staff, enhancing team efficiency and service delivery in hospice care.
- Implemented workflow improvements, streamlining administrative tasks to increase productivity across departments.
Education
BBA - General Business
Midwestern State University
Wichita Falls, TX12-2009
High School Diploma -
Windthorst High School
Windthorst, TX05-2003
Skills
- Managed commercial accounts and contracts
- Acquired new customers
- Service excellence
- Effective listening
- Critical thinking
- Detail-oriented data management
- Client relationship building
- Building professional connections
- Payment processing
- Microsoft Excel
- Skilled in resolving conflicts
- Proficient in computer applications
- Problem resolution
- Employee training
- Prioritization
- Customer relationship management (CRM)
- Data collection
- Clerical support
- Effective communication
- Client account management
Timeline
Commercial Sales Representative
Alliance Power Company LLC
07.2014 - 04.2026
Director of Customer Service
Kell West Family Practice Clinic
05.2013 - 02.2014
Recruiting and Retention Supervisor
Home Instead Senior Care
06.2012 - 04.2013
Business Office Manager
American Hospice
04.2010 - 02.2012
Waitress
Pioneer
06.2003 - 04.2012
BBA - General Business
Midwestern State University
High School Diploma -
Windthorst High School