Heather Pfaff
Casper,WY
Summary
Detail-oriented and highly organized professional with over a decade of experience as a Legal Assistant, now transitioning into the healthcare field. Known for exceptional administrative, interpersonal, and communication skills, with a proven ability to manage sensitive and confidential information with the utmost discretion. Currently pursuing a nursing education and actively gaining hands-on experience in clinical settings, demonstrating a strong commitment to patient care, teamwork, and continuous learning. Brings a unique blend of legal expertise and healthcare knowledge, well-suited for roles requiring accuracy, empathy, and professionalism in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Receptionist
Urgent Care of Casper
01.2025 - Current
- Handles incoming calls and visitors, provides information, and routes communication appropriately. Manages patient information, processes payments, and performs data entry using medical software. Supports clerical tasks such as filing, scanning, faxing, and document preparation. Maintains cleanliness of the office area and ensures HIPAA and OSHA compliance. Assists other departments and performs additional duties as needed.
Legal Assistant-Civil Law, Medical Malpractice
Bailey Law Firm, PLLC
01.2023 - 01.2025
- Prepared legal documents and correspondence for attorney review. Managed office calendar, scheduled legal matters, and coordinated with attorneys, clients, and courts. Communicated with clients regarding case updates and upcoming events. Handled trial preparation, including drafting pretrial documents, organizing exhibits, and legal research. Managed e-filing, coordinated with external legal professionals, and oversaw billing and invoicing tasks.
Legal Assistant-Family Law, Civil Law
Horne Slaton Roebuck, PLLC
01.2019 - 01.2023
- Support senior paralegals with legal research and document management in preparation for civil and criminal trials. Schedule and conduct client, witness, and attorney interviews in preparation for depositions and trial. Administrative support, including database and file management, answering phones, and general office duties.
Legal Assistant/Case Coordinator-Bankruptcy, Family law
MY Arizona Lawyers, LLC
01.2015 - 01.2019
- Coordinating the submission of necessary documentation to trustees, ensuring compliance with legal standards, and facilitating the smooth progress of bankruptcy proceedings. Managing attorney calendars and scheduling hearings, trials, and client meetings.
Legal Assistant- Family Law, Post-Conviction Relief
Van Ness Mooney, LLC
01.2014 - 01.2015
- Answered phones, processed mail and payroll, managed office supplies and bill payments, and handled client billing. Filed petitions for PCR, managed inmate correspondence and calls. Created and maintained family law case files, arranged service of documents, and scheduled court-related events.
Legal Assistant-Bankruptcy
Oswalt Law Group
01.2013 - 01.2014
- Served as a Legal Assistant in bankruptcy law, answering calls, meeting with clients, and scheduling signings. Drafted and filed petitions, handled reaffirmations, and communicated between clients, attorneys, and trustees. Supported attorney directly and submitted documents to the Trustee and U.S. Trustee.
Legal Assistant-Bankruptcy
Olsen Daines
01.2010 - 01.2013
- Handled multi-line phone systems, trained backup receptionists, processed mail and client payments, and managed incoming packages. As a Paralegal Assistant, filed legal documents (including Chapter 7 petitions and change of address), coordinated 341a hearing coverage, and facilitated communication between clients, attorneys, and trustees, including submitting documents to the Trustee/U.S. Trustee.
Education
Associate Degree in Nursing-In Progress
Casper College
Casper, WY05-2027
Skills
- WY State Licensed CNA
- CPR & BLS Certified
Timeline
Receptionist
Urgent Care of Casper
01.2025 - Current
Legal Assistant-Civil Law, Medical Malpractice
Bailey Law Firm, PLLC
01.2023 - 01.2025
Legal Assistant-Family Law, Civil Law
Horne Slaton Roebuck, PLLC
01.2019 - 01.2023
Legal Assistant/Case Coordinator-Bankruptcy, Family law
MY Arizona Lawyers, LLC
01.2015 - 01.2019
Legal Assistant- Family Law, Post-Conviction Relief
Van Ness Mooney, LLC
01.2014 - 01.2015
Legal Assistant-Bankruptcy
Oswalt Law Group
01.2013 - 01.2014
Legal Assistant-Bankruptcy
Olsen Daines
01.2010 - 01.2013
Associate Degree in Nursing-In Progress
Casper College
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