Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Phillips

Austin,TX

Summary

A hardworking professional who has proven the ability to handle multiple tasks and responsibilities simultaneously, while maintaining a positive and productive environment. And optimistically looking for more opportunity and growth.


Overview

14
14
years of professional experience
1
1
Certification

Work History

Trust & Safety

Accenture
01.2019 - Current
  • Implementing the companies social media policies for each task while holistically investing daily sample sizes of 100+ entities.
  • Maintaining 95% or above for accuracy while hitting daily targets.
  • Collaborated with auditors to maintain accuracy.
  • Moved from Ad Review to Investigative Review within the first year hired.
  • Conduct comprehensive audits of 200+ weekly tasks for normal ad review, moving to 100+ weekly tasks when moved to holistic investigative review.
  • Maintained up-to-date knowledge for the projects changing standards.
  • Detected and corrected mistakes quickly and implemented systems to avoid recurring issues.
  • On assignment with Meta.

Major Sales

Costco Wholesale
11.2014 - 01.2019
  • Sold and kept inventory of all electronics, warranties and high-end jewelry.
  • Excellence in member service for any encounters.
  • Increased sales revenue by 25% in 5 months.
  • Learning the responsibilities of all other departments, helping wherever assistance was needed in the warehouse.
  • Worked effectively in fast-paced environments.
  • Being knowledgeable in the newest trends for technology and electronics.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Store Manager

The Gnarly Gar on Lake Travis
03.2010 - 09.2014
  • Managed inventory control, cash control, boat gas sales and store opening and closing procedures.
  • Scheduled employees for shifts.
  • In contact with all vendors for ordering/purchasing day to day restaurant supplies, as well as merchandise.
  • Completed point of sale opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Helped out around the restaurant when the staff was short or busy (where I had started as a hostess and moved my way up)

Education

Some College (No Degree) -

Austin Community College

Lago Vista High School
2013

Skills

  • 9 years of customer service experience
  • Aesthetic design
  • Basic wireframing
  • Currently learning Figma
  • Detail oriented
  • Fast learner
  • Good time management
  • Good with multitasking
  • Knowledgeable with Microsoft programs
  • Sales experience
  • Photography

Certification

  • Currently enrolled in the Google training program for UX/UI Design

Timeline

Trust & Safety

Accenture
01.2019 - Current

Major Sales

Costco Wholesale
11.2014 - 01.2019

Store Manager

The Gnarly Gar on Lake Travis
03.2010 - 09.2014

Some College (No Degree) -

Austin Community College

Lago Vista High School

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Heather Phillips