Heather Pierce
New Castle,PA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level behavioral health position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Observant individual with excellent interpersonal and communication skills builds meaningful relationships with clients and families. Experienced in working with clients from diverse cultural and religious backgrounds. Offers crisis intervention to help individuals navigate through traumatic experiences.
Overview
16
16
years of professional experience
Work History
Preschool Lead Teacher
Kid's Kingdom Prep Academy
03.2023 - Current
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Provided open and loving environment where children direct learning process.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Applied play-based strategies to provide diverse approaches to learning.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
Accountant Manager
Petrus Engineering
10.2013 - 04.2020
- Enforced and established proper accounting methods, policies and principles.
- Confirmed financial status by monitoring revenue and expenses.
- Monitored and analyzed accounting data and produced financial reports or statements with [Software].
- Managed banking reconciliations and monthly balance sheet statements.
- Managed journal entries, collection efforts, reconciliations, and payroll processing.
- Generated monthly and quarterly financial statements for executive review.
- Completed accounts payable and accounts receivable.
- Completed bi-weekly payroll for company employees.
Customer Service Manager
Rue21 Corporate Headquarters
06.2009 - 05.2013
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Generated customer satisfaction surveys to analyze results into action plans.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
Pac Sun
Store Manager
11.2007 - 06.2009
- Assisted in development of merchandising strategy for key products and creation of merchandise displays.
- Monitored sales floor to identity customer service opportunities or need for loss prevention control measures.
- Maintained knowledge of, employed and enforced best practices for safe handling of firearms and accessories.
- Employed upselling techniques to promote sales revenue growth and present customers with complete package supporting main purchases.
Education
No Degree - Elementary Education/Special Education
Slippery Rock University of Pennsylvania
Slippery Rock, PABachelor of Science - Human Resources
Geneva College
Beaver Falls, PA05.2003
Skills
- Communicating with Parents and Teachers
- Conflict Resolution Techniques
- Strong Work Ethic and Dependable
- Promoting Social and Emotional Development
- Student Engagement and Development
- Student Counseling
- Special Education
- Clear and Direct Communication
- Adept at Working with Special Needs Children
- Safety Monitoring and Management
Timeline
Preschool Lead Teacher
Kid's Kingdom Prep Academy
03.2023 - Current
Accountant Manager
Petrus Engineering
10.2013 - 04.2020
Customer Service Manager
Rue21 Corporate Headquarters
06.2009 - 05.2013
Pac Sun
Store Manager
11.2007 - 06.2009
No Degree - Elementary Education/Special Education
Slippery Rock University of Pennsylvania
Bachelor of Science - Human Resources
Geneva College
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