Heather Pitre
Saint Johns,FL
Summary
Experienced Office Manager with nearly five years of experience in healthcare operations, team leadership, and customer service. Proven ability to improve operational efficiency, develop high-performing teams, and enhance overall guest satisfaction.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Guest Experience Manager
Precision Imaging Centers
Jacksonville, Florida
04.2025 - Current
- Directed daily operations across departments and work-streams at Franchise's busiest location totaling revenue of over $30 million a year.
- Coordinated 20+ staff schedules and labor coverage for organizational needs.
- Oversaw daily operations of a high-volume diagnostic imaging department, managing MRI, mammography, ultrasound, CT, X-ray, and bone density equipment serving approximately 400 patients daily.
- Monitored inventory, supplies, and vendor relationships for company operations.
- Implemented process improvements across workflows and service delivery.
- Trained employees on policies, procedures, and operational standards.
- Resolved escalated issues with customers, staff, and internal teams.
- Managed compliance with safety, quality, and company procedures.
- Managed recruitment, interviewing, and onboarding for open positions
- Maintained payroll records, timekeeping data, and confidential employee files
Office Manager
Anderson Longevity Clinic
01.2024 - 04.2025
- Established team priorities, maintained payroll schedules, and monitored performance of 15 employees to ensure alignment with organizational goals.
- Daily interaction with 50+ clients utilizing numerous communication platforms to maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed, and hired employees while implementing a mentoring program to enhance engagement and promote positive feedback.
- Led and actively contributed to the achievement of daily sales targets, driving revenue ranging from $10,000 to $50,000 per day.
- Coordinated patient scheduling, including handling new patient appointments and cancellations, to drive business growth.
- Evaluated employee performance and provided constructive feedback to support skill development.
Supervisor
MSHDA MIHAF/HWMUW
05.2022 - 02.2024
- Supervised a team of 6-8 case managers for Michigan Homeowners Assistance Program, ensuring effective case management.
- Hired and trained team members while tracking hours, pay, and time-off, contributing to streamlined operations.
- Delivered technical and on-the-job support to all agents, enhancing their problem-solving capabilities.
- Carried out duties as a Customer Service agent for customers needing additional support.
8th Grade Teacher
Grand Rapids Christian Middle School
05.2021 - 06.2022
- Planned and taught 640 minutes of algebra and science curriculum weekly, enhancing student engagement and understanding.
- Designed and implemented remedial plans for struggling students, maintaining regular communication with parents to support student progress.
- Coordinated with school administration and teaching staff to plan and manage events, fostering a collaborative school environment.
Education
Bachelor of Arts - Elementary Education
Calvin University
Grand Rapids, MI05-2021
Skills
- Guest relations management
- Labor scheduling
- Payroll administration
- Inventory control
- Revenue reporting
- Team supervision
- Leadership presence
- Property management
- Recruitment interviewing
- Conflict resolution
Certification
Human Resource Essentials- ECornell (2025)
Leadership Essentials- ECornell (2025)
Recruiting and Talent Acquisition- ECornell (2025)
Timeline
Guest Experience Manager
Precision Imaging Centers
04.2025 - Current
Office Manager
Anderson Longevity Clinic
01.2024 - 04.2025
Supervisor
MSHDA MIHAF/HWMUW
05.2022 - 02.2024
8th Grade Teacher
Grand Rapids Christian Middle School
05.2021 - 06.2022
Bachelor of Arts - Elementary Education
Calvin University