Heather Polin
Hatboro,PA
Summary
Detail-oriented professional with 25 years of experience in customer service and support. Expertise in building strong relationships with clients and teams, enhancing collaboration and satisfaction. Strong communication skills paired with a track record in complex problem-solving and conflict resolution. Proven success in developing efficient systems that boost productivity.
Overview
32
32
years of professional experience
Work History
Administrative Assistant for Student Affairs
Archbishop Wood High School
Warminster, Pennsylvania
08.2019 - Current
- Maintain an accurate and detailed calendar of events, due dates, and schedules related to Student Affairs to ensure compliance with established deadlines.
- Code and process invoices and purchase orders, schedule facility requests, and transportation requests.
- Coordinate venues, vendors, and entertainment for all proms, ring mass, baccalaureate mass, and graduation.
- Interact with all club moderators to create a positive and healthy environment for students involved in clubs and activities.
Client Relations Manager
GMAC Commercial Mortgage Corp.
Horsham, Pennsylvania
08.2010 - 08.2019
- Managed a portfolio of 1,500 Franchise loans. Serve as the main point of contact for both the Borrower and the Investor to resolve daily issues as they arise.
- Handle requests for Workouts, Forbearance Agreements, and Bankruptcy loans and follow up daily with the Asset Management Group in the Atlanta office.
- Interact with all departments within the organization to fulfill Borrower's requests.
- Responsible for training new hires on all aspects of the Client Relations position.
- Research and clear suspense items daily.
Mortgage Loan Closer
Chase Manhattan Mortgage Company
Ft. Washington, Pennsylvania
12.2006 - 07.2010
- Responsible for inputting Borrower information into the computer system to draw up the closing documents.
- Answer any questions from the Title Company, Closing Agent, and the Borrower concerning the loan documents and terms of their loan.
- Wire the Borrower’s funds to the Title Company after the signed documents have been checked for accuracy.
- Maintain utmost confidentiality of both Borrowers and Investors.
New Loan Coordinator
GMAC Commercial Mortgage Corp.
Horsham, Pennsylvania
06.2000 - 05.2006
- Efficiently and effectively enter financial and statistical data into the McCracken database.
- Ensure data quality and integrity, and manage as appropriate.
- Responsible for securing all legal documents in connection with newly originated mortgages and servicing transfers, and maintaining proper follow-up with lenders, attorneys, and recording clerks throughout the country.
- Research incomplete/inaccurate data; provide inter-departmental support in completing research and analyses to resolve concerns/issues.
Servicing Portfolio Manager
GMAC Commercial Mortgage Corp.
Horsham, Pennsylvania
11.1993 - 06.2000
- Managed all servicing functions for HUD, FNMA, Freddie Mac, and other investor-owned loans.
- Provided service to mortgage borrowers, investors, security holders, accountants, title companies, special servicers, and trustees.
- Provided customers with payoff demands, account status summaries, audit confirms, insurance and tax disbursement information, and reserve account balances.
- Reviewed and processed requests for assumptions, partial release of liens, insurance losses, and escrow analyses.
- Responsible for the preparation and analysis of various managerial reports about consumer loans and customer mortgage payoffs.
- Maintain monthly spreadsheets to calculate and track numerous payoff files; field customer questions and manage as appropriate.
Education
Montgomery County Community College - Teaching Special Education
Montgomery County Community College
Blue Bell, PennsylvaniaHigh School Diploma - Business Management and Accounting
Archbishop Wood High School
Warminster, PennsylvaniaPrincipals of Mortgage & Banking - Certificate of Completion
GMAC Commercial Mortgage Corp.
Horsham, PennsylvaniaSkills
- Google Docs and Microsoft Office
- Presentation design
- Turbine operations
- PowerSchool management
- Proprietary servicing systems
- Mortgage processing
- Invoice management
- Calendar coordination
- Facility management
- Document preparation
- Data entry and management
- Customer relationship management
- Problem-solving and analysis
- Attention to detail
- Client relations and engagement
- Scheduling and organization
- Confidential document handling
- Multitasking and prioritization strategies
- Interpersonal skills
Training
- Business Writing for Results
- Becoming a Great Communicator
- Total Time Management
- Handling Difficult People
- Leadership and Accountability
- Customer Satisfaction and Loyalty
Timeline
Administrative Assistant for Student Affairs
Archbishop Wood High School
08.2019 - Current
Client Relations Manager
GMAC Commercial Mortgage Corp.
08.2010 - 08.2019
Mortgage Loan Closer
Chase Manhattan Mortgage Company
12.2006 - 07.2010
New Loan Coordinator
GMAC Commercial Mortgage Corp.
06.2000 - 05.2006
Servicing Portfolio Manager
GMAC Commercial Mortgage Corp.
11.1993 - 06.2000
Montgomery County Community College - Teaching Special Education
Montgomery County Community College
High School Diploma - Business Management and Accounting
Archbishop Wood High School
Principals of Mortgage & Banking - Certificate of Completion
GMAC Commercial Mortgage Corp.
Similar Profiles
Ava UlanowskiAva Ulanowski
Stage Crew at Archbishop Wood High School Stage CrewStage Crew at Archbishop Wood High School Stage Crew
ANZAR ANWARANZAR ANWAR
Information Technology Manager at Little Flower Catholic High SchoolInformation Technology Manager at Little Flower Catholic High School
Nicole JonesNicole Jones
Cheer Coach at Archbishop Hoban High SchoolCheer Coach at Archbishop Hoban High School
Colin BatesColin Bates
Building Substitute Teacher at Upper Moreland Middle SchoolBuilding Substitute Teacher at Upper Moreland Middle School
Ashley PiniAshley Pini
Theater Actor at Hatboro-Horsham School DistrictTheater Actor at Hatboro-Horsham School District