Hi, I’m
Heather Ponnequin
Fort Sill,OK
Summary
Customer-focused professional with extensive experience in guest services. Skilled in managing inquiries and resolving conflicts to foster a welcoming environment. Strong abilities in customer relations and problem-solving enhance overall service quality.
Overview
9
years of professional experience
Work History
Wagner CadillacTyler, Texas
Director of Client Services
01.2026 - Current
Job overview
- Welcomed customers upon arrival at luxury dealership, enhancing first impressions and customer experience.
- Directed phone inquiries to appropriate staff, ensuring timely responses and effective communication.
- Answered incoming calls, directed callers to personnel or departments, and recorded messages.
- Managed multi-line telephone system, providing accurate information and addressing inquiries to support customer satisfaction.
- Maintained a clean and organized front desk area for optimal customer experience.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Signed for packages and distributed to personnel.
Cinemark Cinema 4Athens, Texas
Assistant Manager
11.2022 - 02.2023
Job overview
- Supervised staff to enhance customer service experience.
- Managed customer service inquiries and complaints, ensuring timely resolution and customer satisfaction.
- Assisted in managing daily operations of the cinema.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Guided junior staff on daily tasks, projects, and objectives to foster skill development and teamwork.
Cinemark Tinseltown USA and XDColorado Springs, Colorado
Theater Staff Member
10.2021 - 03.2022
Job overview
- Delivered exceptional customer service, fostering positive guest experiences.
- Facilitated concessions orders for guests, ensuring prompt and efficient service.
- Operated concession stand, preparing and serving food and beverages to guests.
- Operated cash registers when selling concessions or merchandise to customers.
- Upheld cleanliness standards in theaters and common areas, promoting a welcoming environment.
- Responded promptly to requests for assistance in maintaining theater cleanliness.
- Ensured restrooms were clean and well-stocked for guest use. regularly throughout shift, replenishing supplies as needed.
- Assembled and arranged materials for display or sale.
Education
Jefferson Community CollegeWatertown, NY
Associate of Arts from Early Childhood Education
05-2027
HomeschoolChandler, TX
High School Diploma
05-2017
University Overview
- 3.8 GPA
- Participated in Music and Theater Junior and Senior Year
Skills
- Customer service
- Team collaboration
- Communication skills
- Problem solving
- Data confidentiality
- Office supplies ordering
- Phone etiquette
- Call forwarding
- Oral and writing communication
- Conflict resolution
- Time management
References
References available upon request.
Timeline
Director of Client Services
Wagner Cadillac
01.2026 - Current
Assistant Manager
Cinemark Cinema 4
11.2022 - 02.2023
Theater Staff Member
Cinemark Tinseltown USA and XD
10.2021 - 03.2022
Jefferson Community College
Associate of Arts from Early Childhood Education
Homeschool
High School Diploma