Heather Porter
Cincinnati
Summary
Dedicated professional with experience at Ford Motor Company, skilled in heavy lifting and quality control. Proven ability to enhance operational efficiency through problem-solving and teamwork. Recognized for maintaining safety standards and training new employees, contributing to a safer and more organized work environment. Committed to delivering exceptional results in fast-paced settings.
Overview
2027
2027
years of professional experience
Work History
General Laborer
Ford Motor Company
Sharonville, OH
09.2021 - Current
- Operated machinery to complete tasks efficiently and safely.
- Maintained clean and organized workspaces to ensure compliance with safety standards.
- Assisted in loading and unloading materials, optimizing workflow processes.
- Followed instructions for assembly and production tasks with precision.
- Identified areas for process improvements, contributing to overall operational efficiency.
- Trained new employees on safety protocols and operational procedures.
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Assisted team members with tasks that require group effort.
- Notified supervisors of defective equipment or material.
- Performed quality checks on products and materials to identify any defects.
- Efficiently loaded and unloaded trucks with necessary materials for each project phase while adhering to proper lifting techniques.
- Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.
Delivery Driver
Rent A Center Warehouse & Retail Store
Cincinnati, OH
2020 - 03.2022
- Operated delivery vehicle efficiently to transport merchandise to customer locations.
- Ensured accurate loading and unloading of products while adhering to safety protocols.
- Communicated effectively with customers regarding delivery timelines and product information.
- Maintained vehicle cleanliness and performed routine inspections to ensure safe operation.
- Assisted in inventory management by tracking delivered items and reporting discrepancies.
- Collaborated with warehouse staff to streamline loading processes for timely deliveries.
- Adapted quickly to changing schedules and routes based on customer needs and traffic conditions.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
Crew Member
Burger King
05.2019 - 04.2020
- Delivered exceptional customer service by efficiently handling orders and addressing inquiries.
- Operated kitchen equipment and adhered to safety protocols to maintain a safe environment.
- Assisted in food preparation, ensuring adherence to quality standards and recipes.
- Collaborated with team members to streamline operations during peak hours for enhanced efficiency.
- Maintained cleanliness of dining area and kitchen, following sanitation guidelines diligently.
- Supported inventory management by restocking supplies and monitoring product levels regularly.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Increased customer satisfaction with prompt and accurate order taking.
Education
Bachelor of Science -
Bryant & Stratton College
NYSkills
- Heavy lifting
- Problem-solving
- Time management
- Attention to detail
- Hand and power tools
- Organization
- Safety procedures
- Team collaboration
- Quality control
- Tool and equipment maintenance
Timeline
General Laborer
Ford Motor Company
09.2021 - Current
Crew Member
Burger King
05.2019 - 04.2020
Delivery Driver
Rent A Center Warehouse & Retail Store
2020 - 03.2022
Bachelor of Science -
Bryant & Stratton College