Heather Potts
Newalla,OK
Summary
Committed server delivering outstanding customer service while ensuring order precision and guest satisfaction in high-pressure settings. Dynamic and detail-oriented server skilled in delivering outstanding customer service and managing high-pressure situations. Known for resolving issues promptly and maintaining guest satisfaction while supporting team efforts to optimize service delivery. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
36
36
years of professional experience
Work History
Server/Bartender
Mimi's Cafe
Altamonte Springs, Florida
11.2007 - 11.2009
- Delivered friendly, attentive service to enhance guest dining experiences and encourage repeat visits.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Took customer orders accurately and communicated with kitchen staff promptly.
- Took orders from customers accurately and in a timely manner.
- Greeted customers, answered questions, and recommended specials to boost sales and improve guest satisfaction.
- Resolved customer complaints swiftly to maintain high satisfaction levels during dining visits.
- Collaborated with team members to support busy shifts and manage workload effectively.
- Prepared beverages and side dishes according to restaurant standards and recipes.
- Followed health and safety guidelines to maintain food quality and hygiene standards.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
Server/Managing Bartender
Hob Nobber Bar & Grill
Oklahoma City, Oklahoma
02.1995 - 01.1999
- Provided exceptional service to high volume of daily customers.
- Resolved customer inquiries and issues promptly to maintain high satisfaction levels.
- Trained new team members on service protocols and menu offerings to ensure consistent service quality.
- Ensured compliance with health regulations during food handling and serving procedures.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Tracked stock levels for supplies to support effective inventory management.
Cocktail Server
Woodstock Bar & Grill
Oklahoma City, Oklahoma
02.1993 - 11.1994
- Delivered exceptional customer service in high-volume bar environment, enhancing guest satisfaction.
- Provided attentive service to large volumes of customers, fostering a welcoming atmosphere.
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
- Monitored guest consumption of alcohol and intervened according to established guidelines.
- Communicated with customers to take drink orders accurately.
- Verified customer age before serving alcoholic beverages.
- Maintained accurate cash handling practices while efficiently serving customers.
- Ensured cleanliness and organization of bar area during shifts, contributing to efficient service.
- Performed opening, closing duties such as setting up, breaking down the bar area.
Education
High School Diploma -
Clermont High School
Clermont, FL09-1990
Skills
- Customer service
- Order accuracy
- POS operation
- Cash handling
- Inventory management
- Food safety compliance
- Problem solving
- Attention to detail
- Exceptional customer service
- Team collaboration
- Time management
- Stress management
- Guest relations management
References
- Kelly Corbet/405-819-3359/Kellycinokc71@gmail.com/ex coworker
- Lisa Rhodes/405-203-9556/Aleisa.rhodes@yahoo.com/ex coworker
- Tony Wilson/405-517-4054/Tony.okc.ok@outlook.com/long time customer and friend
- Ty Fischer/407-468-5695/Magicpestman@gmail.com/ex boss
Timeline
Server/Bartender
Mimi's Cafe
11.2007 - 11.2009
Server/Managing Bartender
Hob Nobber Bar & Grill
02.1995 - 01.1999
Cocktail Server
Woodstock Bar & Grill
02.1993 - 11.1994
High School Diploma -
Clermont High School