Heather K Prince

• Delivered patient care in alignment with healthcare standards and clinical protocols, ensuring quality and safety.
• Monitored patient conditions and accurately documented findings in medical records to support ongoing treatment.
• Collaborated with physicians, nurses, and care teams on treatment planning to enhance patient outcomes.
• Educated patients on medication, procedures, and follow-up instructions.

• Coached clients through job tasks using Futures Explored supported employment methods.
• Coached individuals through feedback and skills development exercises to enhance employability.
• Supported participants in achieving maximum independent functioning throughout service duration.
• Conducted individualized assessments of client abilities, interests, and needs.
• Identified barriers that prevent individuals from securing employment or advancing their careers.
• Collaborated with other professionals involved in providing services to job seekers.
• Supported job placement activities with employers and community partners.
• Collaborated with employers to secure meaningful employment opportunities for clients.
• Engaged in outreach activities within the community to connect with potential employers.
• Developed and implemented individualized action plans for clients seeking employment.
• Assisted participants in understanding how their disability affects their ability to work.
• Reviewed client intake and service plans to assist participants effectively.
• Worked with individuals to complete application documents for relevant vocations.
• Assisted with resume writing, job search strategies, and goal setting.
• Trained workers in workplace routines, safety rules, and employer expectations.
• Monitored client's performance in the workplace by conducting follow-up visits with employers or supervisors.
• Observed client performance and adjusted coaching for independent work.
• Modeled clear communication during job site and workplace interactions.
• Coordinated with supervisors to maintain consistent employer and client support.
• Traveled to various work locations to provide training and support. to provide hands-on training, direct supervision and support to participants.
• Mentored program participants by answering questions and directing throughout the work shift.
• Guided clients in learning to complete job tasks to develop motivation and skills.
• Implemented strategies to foster client's abilities, increasing independence across settings.
• Collected data on work behaviors and productivity for reporting purposes, and productivity data to fulfill reporting requirements.
• Participated in training sessions related to job coaching best practices.
• Advised participants on educational options available to enhance employability prospects.
• Provided support during the transition from unemployment or underemployment to full-time employment.
• Collaborated with staff to address skills training and vocational issues. to develop, monitor and resolve skills training or vocational issues.
• Oversaw a group of 8 clients at Contra Costa Superior Court House, expanding tasks from mail room to include filing and pulling dockets for calendar day, facilitating meaningful employment opportunities for adults with disabilities.

Oversaw group of 8 clients at Contra Costa Superior Court House, expanding tasks from mail room to include filing and pulling dockets for calendar day, facilitating meaningful employment opportunities for adults with disabilities.

• Processed domestic and international wire transfers using Bank of America payment systems.
• Verified wire details against Fedwire, SWIFT, and internal bank records.
• Monitored transactions for OFAC and sanctions compliance, ensuring adherence to regulatory standards.
• Collaborated with branch and operations team to research wire exceptions and conduct payment investigations, improving resolution times.
• Communicated wire status updates to clients and relationship managers.
• Investigated and resolved issues related to failed or delayed payments, enhancing accuracy of routing information and minimizing errors.
• Researched and resolved discrepancies related to wire transfers.