Heather Raasakka
Billings,MONTANA
Summary
- Compassionate Direct Support Professional with a proven track record at Casey's Dream, skilled in behavioral management and client advocacy. Adept at fostering independence and well-being through effective communication and crisis intervention. Committed to maintaining a safe environment while enhancing clients' quality of life through personalized care and support.
- Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
- Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level CNA position. Ready to help team achieve company goals.
Overview
1
1
Certification
Work History
Direct Support Professional
Casey's Dream
10.2025 - Current
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored progress and documented patient health status changes to keep care team updated.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Assisted with daily living activities, running errands, and household chores.
- Recorded status and duties completed in logbooks for management.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Provided compassionate and patient-focused care to cultivate well-being.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Entrusted to handle confidential and sensitive situations in professional matter.
Dietary Aide
Eastern Montana Veterans Home
08.2025 - 10.2025
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Upheld efficiency of meal services by pre-setting tables before patients arrived.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Followed all food safety regulations while preparing meals for patients.
- Discarded outdated food products and maintained waste disposal procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
Education
GED -
Powell County High School
Deer Lodge, MTSkills
- Assistance with daily living
- Client documentation
- Behavioral management
- Report writing
- Verbal and written communication
- Compassionate caregiving
- Behavioral support
- Client safety and first aid
- Charting and documentation
- Multitasking and organization
- Behavior redirection
- Client advocacy
- First aid and CPR
- Active listening
- Daily living support
- Hygiene assistance
- De-escalation techniques
- Community activities
- Positive reinforcement
- Compassionate client care
- Medication administration
- Problem-solving
- Emotional intelligence
- Time management
- Team collaboration
- Conflict resolution
- HIPAA compliance
- Compassionate communication
- Attention to detail
- Critical thinking
- Emotional support
- Complex Problem-solving
- Maintaining confidentiality
Certification
- Food Handler's Certificate
- First Aid / CPR Certified
- Med Certified
Languages
English
Professional Working
Timeline
Direct Support Professional
Casey's Dream
10.2025 - Current
Dietary Aide
Eastern Montana Veterans Home
08.2025 - 10.2025
GED -
Powell County High School