HEATHER RAMOS
Rochester
Summary
Manufacturing supervisor with expertise in building high-performance teams through effective training and coaching. Applied lean manufacturing principles to enhance safety, quality, and throughput, resulting in substantial operational efficiency improvements and waste reduction. Proven ability to implement process enhancements that yield measurable results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manufacturing Production Supervisor
CARESTREAM
Rochester
01.2016 - Current
- Delivered manufacturing leadership training to new supervisors, equipping them with skills to improve team dynamics and effectiveness.
- Coached and mentored supervisors and frontline staff in conflict resolution techniques, fostering a collaborative work environment.
- Applied lean manufacturing principles to improve safety, quality, and throughput metrics.
- Implemented process improvements that increased operational efficiency and reduced waste, contributing to overall production goals.
- Led morning market and defect review meetings to address quality issues proactively.
- Ensured adherence to quality standards and regulatory requirements in manufacturing processes.
- Coordinated production schedules to align with project timelines and resource availability.
- Participated in ISO 14001 and BSI internal audits to ensure compliance standards.
Assembler / Inspector
MAGNUM SHIELDING
Rochester
01.2015 - 01.2016
- Assembled and inspected precision components to ensure quality before shipment.
- Assembled components according to specifications and quality standards.
- Executed brazing processes to create durable connections in precision components.
- Operated hand tools and machinery for efficient production processes.
- Collaborated with team members to meet daily assembly targets.
Environmental Services & Patient Care Technician
ROCHESTER GENERAL HOSPITAL
Rochester
01.2013 - 01.2015
- Conducted vitals, X-rays, phlebotomy, EKGs, and patient care tasks to support patient diagnosis and treatment.
- Monitored vital signs and reported changes to healthcare providers.
- Assisted nursing staff with patient care and daily living activities.
- Disinfected and organized patient rooms, ensuring a safe and sanitary environment for patient recovery.
- Maintained cleanliness and organization of patient rooms and equipment.
Shipper & Customer Service Associate
MACY'S
Rochester
01.2013 - 01.2014
- Processed and prepared shipments for distribution to retail locations.
- Coordinated packing and labeling of products for accuracy and compliance.
- Operated forklifts and pallet jacks to move merchandise efficiently.
- Processed online orders and resolved customer issues to enhance customer satisfaction and support sales.
Stager / Inspector / Builder / Shipper
DIAMOND PACKAGING
Rochester
01.2011 - 01.2013
- Documented lot numbers and inspected kits to ensure quality before packaging and shipping orders.
- Coordinated staging of packaging materials for efficient production workflow.
- Organized and maintained staging areas to ensure optimal space utilization.
- Collaborated with team members to streamline packaging processes and operations.
Education
High School Diploma -
Jefferson High School
Rochester, NY01-2008
Skills
- Production control
- Operations management
- Production strategy
- Process improvement
- Lean manufacturing
- Quality assurance
- Safety protocols
- Standard operating procedures
- Cost reduction
- Root cause analysis
- SAP
- Work order management
- Workflow optimization
- Mechanical troubleshooting
- Team collaboration
- Cross-functional teamwork
- Employee training
- Management training
- Manufacturing leadership
- ISO standards
- Compliance management
- Problem solving
- Time management
- Leadership skills
- Conflict resolution
- Effective communication
- Coordination skills
Certification
• OSHA 30-Hour Safety Training
• Coaching, Mentoring & Conflict Resolution
• Manufacturing Leadership / Supervisor Training
• Lean Manufacturing (Applied Experience)
• Stager / Builder / Inspector / Packager - Shipper (Domestic & International)
• Coaching, Mentoring & Conflict Resolution
• Manufacturing Leadership / Supervisor Training
• Lean Manufacturing (Applied Experience)
• Stager / Builder / Inspector / Packager - Shipper (Domestic & International)
References
Available upon request
Timeline
Manufacturing Production Supervisor
CARESTREAM
01.2016 - Current
Assembler / Inspector
MAGNUM SHIELDING
01.2015 - 01.2016
Environmental Services & Patient Care Technician
ROCHESTER GENERAL HOSPITAL
01.2013 - 01.2015
Shipper & Customer Service Associate
MACY'S
01.2013 - 01.2014
Stager / Inspector / Builder / Shipper
DIAMOND PACKAGING
01.2011 - 01.2013
High School Diploma -
Jefferson High School