Heather Rasch
Haze Park ,MI
Summary
Dynamic and customer-focused professional with over 15 years of experience in administrative support, client relations, and high-volume environments. Adept at handling sensitive information and coordinating services with precision. Strong foundation in conflict resolution, communication, and problem-solving, consistently ensuring customer satisfaction and loyalty through compassionate support. Currently pursuing an Associate of Applied Science degree to transition into the healthcare sector, leveraging skills in attention to detail, communication, and patient care. Recognized for reliability, adaptability, and a proactive approach to achieving organizational goals through efficient and empathetic service delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
- Additional background in mortgage processing, underwriting, and business ownership, providing strong experience in documentation, compliance, and client communication.
Customer Service Representative
Great Northern Insurance Agency
Sterling Heights, MI
04.2025 - Current
- Handle high-volume client inquiries with professionalism and accuracy.
- Process detailed documentation and updates while maintaining confidentiality.
- Assist clients in understanding coverage and resolving issues efficiently.
- Manage multiple tasks simultaneously in a fast-paced environment.
Customer Service Representative
Tourangeau Insurance Agency
Rochester Hills, MI
02.2023 - 04.2025
- Supported daily office operations, including administrative and client service tasks.
- Processed policy updates, billing, and documentation with strong attention to detail.
- Communicated clearly with clients to explain services and gather required information.
- Maintained accurate records and handled sensitive client data.
Associate Team Lead
Whole Foods Market
Birmingham, MI
09.2017 - 02.2023
- Supervised front-end operations and supported a team of 40+ staff.
- Resolved customer concerns quickly and professionally.
- Trained and mentored employees, improving service quality.
- Managed cash handling, employee scheduling and daily operational workflows.
Customer Experience Manager
Michaels
Troy
01.2017 - 09.2017
- Delivered high-level customer service and resolved customer concerns.
- Promoted quickly due to leadership and communication skills.
Education
Associate of Applied Science -
Oakland Community College
Royal Oak, MI03-2028
Associate Degree - undefined
Oakland Community College
01-2020
Skills
- Client Communication
- Admin & Front Desk Support
- Insurance Knowledge
- HIPPA Awareness & Confidentiality
- Data Entry & Documentation Accuracy
- Multitasking in Fast-Paced Environments
- Problem Solving & Conflict Resolution
- Team Collaboration & Support
- Active Listening & Empathy
- Insurance Verification & Eligibility
Certification
- Property & Casualty License Michigan 2023
- Life & Health Insurance License Michigan 2025
Timeline
Customer Service Representative
Great Northern Insurance Agency
04.2025 - Current
Customer Service Representative
Tourangeau Insurance Agency
02.2023 - 04.2025
Associate Team Lead
Whole Foods Market
09.2017 - 02.2023
Customer Experience Manager
Michaels
01.2017 - 09.2017
Associate Degree - undefined
Oakland Community College
Associate of Applied Science -
Oakland Community College