Heather Renaud
Whitehall,USA
Summary
Highly skilled and enthusiastic professional with more than 28 years of experience managing operations in patient-centric medical offices. Contribute to high-volume medical practices by providing exceptional customer service. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
11
11
years of professional experience
Work History
Nursing Home Care Coordinator
Community Health Centers Rutland Region
Bomoseen, VT
01.2015 - Current
- Enforced and maintained all HIPAA Privacy and Security Regulations.
- Perform multiple duties and cross-trained in all departments of Primary Care Clinic to include front office, scheduling, referrals, rooming patients, assisting in small procedures, administering immunizations/injections, panel management, utilization management, and care management for SNF residents.
- Participate in Medical Records Committee and Quality Improvement and Risk Management to collaborate with staff to develop ways to improve our Corporation’s measures and safety and security for our workforce.
- Presently, working as Nursing Home Care Coordinator embedded in our communities 3 Nursing Homes, managing 11 providers schedules in-house for admissions, discharges, and regulatory visits to meet State/Federal compliance for the facility.
- Designed Excel spreadsheet to track regulatory visits and admissions, chart/med reconciliation, perform EKGs, triage calls from the floors, process hand offs from hospital for admissions, assist patients with COLSTs and Advance Directives, and relay orders from providers to nursing staff on the floors.
- Championed the SNF Service Line Quality Assurance Measures to ensure our team was providing safe, effective, patient-centered, and efficient care.
- Mentored new coordinators in care coordination processes, fostering professional development and team competency.
- Enhanced patient care by coordinating and scheduling home healthcare services upon discharge from SNF.
- Upheld strict confidentiality standards while handling sensitive personal information regarding patients'' health conditions".
- Collaborated with interdisciplinary team members for comprehensive patient-centered care approach.
- Streamlined communication between patients, caregivers, and medical professionals for better overall care.
- Managed clinical documentation to maintain compliance with regulatory standards and requirements.
- Ensured timely delivery of medications, supplies, and equipment for seamless in-home care provision.
- Participated in continuing education opportunities to stay current on industry trends and best practices.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Education
Certificate - Registered Medical Assistant
10-2017
Certificate - Medical Transcription
At Home Professions
Colorado Springs, CO04-2000
A.S. - Business Administration, Major: Business
Castleton State College
Castleton, VT12-1991
Skills
- MS Word, Microsoft Vista, Microsoft Outlook, Windows XP, Windows 7, Windows 8, Excel, SOAPware (EMR software), NueMD (scheduling software), some Affinity, some Citrix, Sevocity (EMR software), PMG, Allscripts (EMR software), Cerner, Epic and Medent (EMR software)
- Professionalism and ethics
- Healthcare systems navigation
- Case management experience
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Adaptability and flexibility
- Training and mentoring
- HIPAA guidelines
- Self motivation
- Quality assurance
- Basic life support for health care providers (BLS)
Timeline
Nursing Home Care Coordinator
Community Health Centers Rutland Region
01.2015 - Current
Certificate - Medical Transcription
At Home Professions
A.S. - Business Administration, Major: Business
Castleton State College
Certificate - Registered Medical Assistant
SUMMARY OF QUALIFICATIONS
- Twenty eight years of experience as a medical assistant in Primary Care, FQHC, Specialty, Skilled Nursing Facility, and Addiction practices with additional experience in medical transcription, clinical, and some supervisory duties.
- Proficient in front desk medical office management for a few small, busy general and specialty medical offices.
- Working knowledge of computerized processes and data entry procedures.
- Maintain a working knowledge of medical terminology exercised to record and interpret patients’ information and to transcribe dictation.
- Strong communicator with excellent organizational, time management, and follow through skills.
- Attended several seminars and conferences for continuing education to keep abreast of constant changes to include major insurance carriers, Medicare and Medicaid, front office management, clinical education, and HIPAA Regulations.
Credentialed to perform EKGs
Enjoy walking, hiking, exploring new places, playing with my dogs, spending time with family and grandchildren, doing puzzles, interior decorating, and planning events.