Heather-Reneé James
Buffalo,NY
Summary
Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Overview
4
4
years of professional experience
Work History
Sales Associate
JCPenney
Olean, New York
02.2022 - 08.2022
- Greeted customers and provides great customer service.
- Performed cashier duties(accepting payments, issuing receipts and counting money back change).
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Arranged new merchandise with signage and displays to encourage customer sales and move overstock items.
- Trained new team members in cash register operation, stock procedures, and customer services.
Cashier/Server
Perkins Family Restaurant & Bakery
Olean, New York
04.2021 - 03.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other server,and kitchen.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge
Customer Service Manager
Walmart
Olean, New York
06.2018 - 04.2021
- Developed and implemented strategies for providing excellent customer service experience.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Ensured prompt resolution of customers' inquiries
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Education
Certified Medical Assistant - Medical Assistant
Kaplan College
Renton, WA03-2009
GED -
Green River Community College
Auburn, WA06-2007
Skills
- Promotional support
- Retail loss prevention
- Upselling
- Inventory control procedures
- Multi-tasking strength
- Exceptional customer service
- Verbal and written communication
- Time management
- Positive and professional
- Cash register operation
- Task prioritization
- Outgoing personality
- Sales training
- Self-checkout assistance
- Energetic self-starter
- Policy and procedure adherence
- Cleaning techniques
- Friendly and outgoing
- Client service
- Inventory tracking
Timeline
Sales Associate
JCPenney
02.2022 - 08.2022
Cashier/Server
Perkins Family Restaurant & Bakery
04.2021 - 03.2022
Customer Service Manager
Walmart
06.2018 - 04.2021
Certified Medical Assistant - Medical Assistant
Kaplan College
GED -
Green River Community College