Summary
Overview
Work History
Education
Skills
Languages
Timeline
Heather Renfro

Heather Renfro

Darrouzett,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

17
17
years of professional experience

Work History

Teller

InterBank
Follett, TX
06.2015 - Current
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Maintained confidentiality of bank records and client information.
  • Delivered exceptional service to customers in person or over telephone.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
  • Transmitted orders to supply cash to meet daily needs.
  • Verified amounts and integrity of every check or funds transfer.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Identified transaction errors when debits and credits did not balance.
  • Received and counted daily inventories of cash, drafts and checks.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Trained employees on cash drawer operation.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Directed specific questions to appropriate branch personnel.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
  • Adhered to financial services security and audit procedures.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Built and maintained client relationships through quality, personalized interactions.

EMT

Darrouzett Hospital District
Darrouzett, TX
11.2011 - 07.2014
  • Remained level-headed and proactive during emergency situations.
  • Evaluated patients' medical status and monitored vital signs during transit.
  • Assessed emergency situations and prioritized medical care for patients.
  • Documented calls in reports detailing incident type and course of treatment.
  • Demonstrated dedication to providing quality care through continued training and education.
  • Communicated with dispatchers and hospital personnel to arrange logistics for patient transport.
  • Documented patient condition and treatment to facilitate plan of care.
  • Assessed patient condition to administer first-aid treatment or advanced level life support.
  • Developed strong rapport with other medical professionals to foster quality and efficient patient care.
  • Monitored patients from scene to hospital transfer while conducting in-transit care.
  • Operated and drove ambulances to transfer patients to hospitals or other healthcare facilities.
  • Performed CPR and used cardiac defibrillator to revive patients in cardiac arrest or arrythmia.
  • Operated emergency vehicles with caution to keep patients, public and first responders safe.
  • Rendered direct patient care by stabilizing patients and determining course of action based on triage.
  • Evaluated patients at accident scenes to screen, assess and treat significant injuries.
  • Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
  • Reviewed inventory levels prior to shift and restocked ambulance to prepare for service.
  • Transported patients from accident scenes to hospitals in emergency vehicles.
  • Observed and assessed incident scenes to maintain safety of first responders.
  • Explained to conscious patients steps involved for medical evaluations and need for possible hospital transport.
  • Trained new hires by offering insight into job duties and assessing shift performance.
  • Asked patients questions about over-the-counter medications, prescriptions and illicit drug activity to identify side effects or signs of overdose.
  • Performed standard testing and administered medication to manage care in field and in transit.

EMT

H&S EMS
Spearman, TX
01.2006 - 10.2011
  • Remained level-headed and proactive during emergency situations.
  • Evaluated patients' medical status and monitored vital signs during transit.
  • Assessed emergency situations and prioritized medical care for patients.
  • Documented calls in reports detailing incident type and course of treatment.
  • Demonstrated dedication to providing quality care through continued training and education.
  • Communicated with dispatchers and hospital personnel to arrange logistics for patient transport.
  • Documented patient condition and treatment to facilitate plan of care.
  • Assessed patient condition to administer first-aid treatment or advanced level life support.
  • Developed strong rapport with other medical professionals to foster quality and efficient patient care.
  • Monitored patients from scene to hospital transfer while conducting in-transit care.
  • Operated and drove ambulances to transfer patients to hospitals or other healthcare facilities.
  • Performed CPR and used cardiac defibrillator to revive patients in cardiac arrest or arrythmia.
  • Operated emergency vehicles with caution to keep patients, public and first responders safe.
  • Rendered direct patient care by stabilizing patients and determining course of action based on triage.
  • Evaluated patients at accident scenes to screen, assess and treat significant injuries.
  • Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
  • Reviewed inventory levels prior to shift and restocked ambulance to prepare for service.
  • Transported patients from accident scenes to hospitals in emergency vehicles.
  • Observed and assessed incident scenes to maintain safety of first responders.
  • Explained to conscious patients steps involved for medical evaluations and need for possible hospital transport.
  • Trained new hires by offering insight into job duties and assessing shift performance.
  • Asked patients questions about over-the-counter medications, prescriptions and illicit drug activity to identify side effects or signs of overdose.
  • Performed standard testing and administered medication to manage care in field and in transit.

Education

Associate of Arts - Accounting And Finance

University of Phoenix, Tempe, AZ
05.2019

Bachelor of Science - Finance

West Texas A&M University, Canyon, TX
  • 3.6 GPA
  • I was working towards getting my Bachelors degree but my financial aid ran out and I couldn't afford the last two semesters.

Skills

  • Honest and Dependable
  • Excellent Communication Skills
  • Attention to Detail
  • Quality Control
  • Problem Solving
  • Complex Information Interpretation
  • Verbal and Written Communication
  • Exceptional Customer Service
  • Critical Decision-Making Skills
  • Medical Data Acquisition
  • Reporting and Documentation
  • Work Coordination
  • Identity Verification
  • Account Security
  • Rapport Building
  • Prioritizing Work
  • Documentation and Reporting
  • Organizing and Categorizing
  • Customer Service
  • Microsoft Office
  • Data Security and Validation

Languages

English
Native/ Bilingual
Spanish
Limited

Timeline

Teller - InterBank
06.2015 - Current
EMT - Darrouzett Hospital District
11.2011 - 07.2014
EMT - H&S EMS
01.2006 - 10.2011
University of Phoenix - Associate of Arts, Accounting And Finance
West Texas A&M University - Bachelor of Science, Finance

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Heather Renfro