Heather Reno
Oregon City,OR
Summary
Professional with deep background in quality assurance and auditing. Skilled in process evaluation, regulatory compliance, and continuous improvement. Known for fostering team collaboration and adapting to changing needs while consistently delivering results. Strong analytical skills, exceptional attention to detail, and effective communication abilities.
Overview
20
20
years of professional experience
Work History
Audit Specialist
Pre-Services Lead Providence
Portland, Oregon
11.2015 - Current
- Focuses on enhancing staff performance, ensuring regulatory compliance, and creating educational materials to improve patient care or operational outcomes
- Education and Training Development: Create, coordinate, and deliver training programs, manuals, and educational materials for staff to improve department quality and productivity.
- Quality Improvement: Analyze, track, and report on performance metrics to identify trends, variations, and areas for improvement in patient care or claims processes.
- Compliance and Auditing: Audit records (e.g., medical records or claims) to ensure compliance with official coding guidelines, regulatory standards, and organizational policies.
- Onboarding: Assist with the orientation, training, and integration of new employees into the department.
- Collaboration: Work with directors, managers, and frontline teams to implement workflows
- Conducted comprehensive audits to ensure compliance with regulatory standards and organizational policies.
- Analyzed financial records to identify discrepancies and recommend corrective actions for improvement.
- Analyzed audit findings and reported discrepancies to senior management for corrective action.
- Conducted comprehensive audits to ensure compliance with quality standards and regulations.
- Developed and implemented quality control procedures to enhance operational efficiency.
- Collaborated with cross-functional teams to drive continuous improvement initiatives in quality processes.
- Trained staff on quality assurance protocols to foster a culture of compliance and excellence.
Internal Medicine and Immediate Care Supervisor
Providence Gateway
Portland, Oregon
10.2013 - 10.2015
- Keep staff updated on any changes including daily emails to staff
- Collaborated with management to develop and implement training programs for new employees.
- Conducted performance evaluations, providing constructive feedback to enhance team productivity.
- Resolved operational issues promptly, maintaining smooth workflow continuity.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Maintain the Internal Medicine and Immediate care schedules
- Process all CME for providers
- Reconcile co-pays daily
- Duties as assigned by Manager
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
- Trained and mentored staff on operational procedures and best practices.
Lead Patient Relations Representative
Providence Gateway IC and IM
Portland, Oregon
08.2006 - 10.2013
- Front desk check in
- Coordinated appointment scheduling, ensuring timely access to care for patients.
- Managed patient records with accuracy, utilizing electronic health record systems efficiently.
- Trained new staff on best practices for patient interactions and service protocols.
- Implemented process improvements that streamlined operations and reduced wait times.
- Developed educational materials for patients regarding services and treatment options.
- Schedule Doctor and Attorney Conferences/ Process workers comp forms
- Answer phone calls/take messages
- Build and Maintain Immediate Care Schedule and Internal Medicine Schedule
- Facilitated patient communication, addressing inquiries and concerns effectively.
Education
Medical Administration -
Brightwood College
San Diego08-1999
Skills
- Regulatory compliance
- Communication and presentation
- Documentation review
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Relationship building
Timeline
Audit Specialist
Pre-Services Lead Providence
11.2015 - Current
Internal Medicine and Immediate Care Supervisor
Providence Gateway
10.2013 - 10.2015
Lead Patient Relations Representative
Providence Gateway IC and IM
08.2006 - 10.2013
Medical Administration -
Brightwood College