Theresa Bush-Johnson

• Conducted comprehensive audits to ensure compliance with financial regulations and internal policies.
• Analyzed financial records to identify discrepancies and recommend corrective actions.
• Collaborated with cross-functional teams to streamline auditing processes and improve efficiency.
• Developed audit plans based on risk assessments and regulatory changes.
• Implemented best practices for documentation and record-keeping during audit reviews.
• Monitored industry trends to ensure auditing practices remained current and effective.
• Reduced financial discrepancies by conducting thorough internal audits and identifying areas for improvement.
• Contributed to the ongoing evolution of the organization''s audit program by participating in regular process evaluations and suggesting areas for enhancement.
• Developed strong relationships with key stakeholders, fostering open communication channels necessary for successful audit engagements.
• Assisted in maintaining compliance with regulatory requirements through diligent monitoring and reporting of audit findings.
• Demonstrated adaptability as an Audit Specialist by effectively managing shifting priorities in response to evolving organizational needs.
• Safeguarded sensitive information throughout the audit process by adhering to strict confidentiality protocols.

• Processed billing transactions efficiently using electronic health record systems.
• Reviewed and verified insurance claims for accuracy and compliance with policies.
• Assisted in resolving patient inquiries regarding billing discrepancies promptly.
• Maintained up-to-date knowledge of insurance policies and billing regulations.
• Collaborated with healthcare providers to ensure timely submission of claims.
• Analyzed billing reports to identify trends and improve revenue cycle management.
• Trained new staff on billing procedures and software applications effectively.
• Implemented process improvements to enhance accuracy in billing operations.
• Researched and resolved billing discrepancies to enable accurate billing.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Worked with multiple departments to check proper billing information.
• Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
• Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
• Reduced errors in financial records by conducting regular audits of billed accounts.
• Maximized revenue potential by identifying and resolving under-billed accounts.
• Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
• Strengthened client relationships through effective communication regarding billing issues and concerns.
• Maintained up-to-date knowledge of billing regulations and compliance requirements, ensuring adherence to legal standards.
• Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
• Streamlined billing process efficiency by implementing updated billing system.
• Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
• Optimized payment collection times by implementing effective follow-up strategies with clients.
• Implemented cost-saving measures by identifying and eliminating inefficiencies in billing process.

Created patient charts in trauma ICU department. Assisted in entering physician medication testing orders into computer system. Ordered prescribed medication from hospital pharmacy. Audited patient charts for accuracy. Answered phone calls and assisted patient visitors.