Summary
Overview
Work History
Education
Skills
Distributor of the Year, National
Timeline
Generic

Heather Rensi

Ypsilanti

Summary

Dynamic professional with a proven track record at Peet's Coffee and Tea, excelling in sales techniques and community engagement. Achieved consistent sales growth through strategic account management and effective training. Skilled in operations management, fostering strong client relationships, and optimizing processes to enhance customer satisfaction.

Overview

21
21
years of professional experience

Work History

Independent Distributor

Peet's Coffee and Tea
08.2018 - Current
  • Developed strong relationships with account management, leading to increased business.
  • Executed promotional events to showcase products and drive brand awareness.
  • Surpassed sales targets consistently through effective account management strategies.
  • Conducted regular inventory audits to ensure accuracy and prevent losses.
  • Provided training for new staff, ensuring high level of service and knowledge about the distribution processes.
  • Improved delivery schedules by optimizing routes, minimizing service delays and enhancing customer satisfaction by maintaining product availability.
  • Fostered strong relationships with retail partners, ensuring priority placement of products on shelves.
  • Stocked shelves and loaded orders to prepare deliveries.

Client Relationship Manager

Avomeen Analytical Services
08.2013 - 08.2015
  • Managed all responsibilities from contract signing to the conclusion of the projects including finalizing technical reports and delivering products.
  • Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
  • Developed strong rapport with clients through consistent follow-up and attention to detail.
  • Implemented client relation tools for better client satisfaction and communication.
  • Collaborated with internal scientific teams to resolve client issues quickly and efficiently.
  • Managed up to 50 projects monthly.
  • Prepared project quotations by working with scientists and technical managers for both GMP and R&D projects.


Store Manager

Starbucks
10.2004 - 03.2015
  • Transferred to under performing stores to bring the stores up to Starbucks standards.
  • Managed multi-million dollar stores while exceeding sales, controllable profit, cleanliness and customer satisfaction goals.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Hired, onboarded and trained store employees to company standards preparing employees for transition to next level opportunities.
  • Increased sales in established stores by creating relationships in the community.

Education

Bachelor of Science - Hospitality Management

Ferris State University
Big Rapids, MI
05-1994

Associate of Applied Science - Food Service Hospitality Management

Ferris State University
Big Rapids, MI
05-1992

Skills

  • Community Engagement
  • Training and Development
  • Time management
  • Operations management
  • Strategic planning
  • Sales techniques
  • Conflict resolution
  • Marketing
  • Effective communication
  • Problem-solving aptitude

Distributor of the Year, National

Implementing displays to increase sales, gaining regional retail management attention. This attention secured displays for all distributors in the region.  

Timeline

Independent Distributor

Peet's Coffee and Tea
08.2018 - Current

Client Relationship Manager

Avomeen Analytical Services
08.2013 - 08.2015

Store Manager

Starbucks
10.2004 - 03.2015

Bachelor of Science - Hospitality Management

Ferris State University

Associate of Applied Science - Food Service Hospitality Management

Ferris State University

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