Heather Reyno
Pensacola,FL
Summary
Dedicated security dispatcher with extensive experience in problem resolution and team collaboration. Skilled in maintaining accurate records and providing clear instructions during critical incidents, ensuring safety and security for all personnel.
Overview
2
2
years of professional experience
Work History
Security Officer
Pensacola Christian College Inc.
Pensacola, Florida
08.2023 - Current
- Monitored campus premises to ensure safety and security for students and staff.
- Responded swiftly to emergencies, coordinating with local law enforcement when necessary.
- Greeted staff, guests, vendors, contractors, upon arrival at the facility entrance.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
Security Dispatcher
Pensacola Christian College Inc.
Pensacola, Florida
09.2024 - Current
- Provided clear instructions to security personnel during incidents or emergencies.
- Maintained accurate records of daily activities and security incidents.
- Observed extensive closed-circuit televisions, fire alarm systems, panic alarm systems and intrusion alarms.
- Responded to calls for assistance, prioritizing urgent situations effectively.
- Ensured proper functioning of communication tools and dispatch software systems.
Sales Representative Manager
High Stakes AI Services
Pensacola, Florida
05.2025 - Current
- Trained new representatives on product knowledge and sales techniques.
- Developed and implemented effective sales strategies for client engagement.
- Oversaw customer relationship management systems for tracking interactions.
- Generated leads through cold calling prospective clients.
Education
Bachelor of Arts - Computer Science and Humanities
Pensacola Christian College
Pensacola, FLSkills
- Incident management
- Surveillance monitoring
- Communication skills
- Problem resolution
- Data analysis
- Team collaboration
- Report writing skills
- Customer service
- Time management
Languages
Spanish
Limited
Accomplishments
- Team Leader position within Student Activities, Summer 2023
- Outstanding Worker of Security, Summer 2025
- Athletic Director within Student Activities
Timeline
Sales Representative Manager
High Stakes AI Services
05.2025 - Current
Security Dispatcher
Pensacola Christian College Inc.
09.2024 - Current
Security Officer
Pensacola Christian College Inc.
08.2023 - Current
Bachelor of Arts - Computer Science and Humanities
Pensacola Christian College