Heather Rhodes-Gates
Missoula,MT
Summary
Adept at driving continuous improvement and fostering teamwork, I significantly enhanced product quality at Adams & Associates through comprehensive QA processes. My expertise in data analysis and project management, coupled with a proven track record in training and cross-departmental collaboration, positions me as a valuable asset to any team.
Overview
13
13
years of professional experience
Work History
Quality Assurance Manager
Adams & Associates
01.2024 - Current
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
Patient Account Representative
BMC
01.2022 - 01.2023
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
Laboratory Analyst
SVL Analytical
09.2011 - 06.2014
- Conducted routine maintenance on laboratory equipment, ensuring optimal performance and minimizing downtime.
- Contributed to the development of standard operating procedures, enhancing reproducibility and consistency across experiments.
- Enhanced data accuracy through meticulous documentation of analytical procedures and results.
- Assisted in the training and mentoring of junior analysts, fostering a positive work environment and promoting professional growth.
Education
Associate of Science - Accounting And Business Management
Colorado Technical University
Colorado Springs, CO09.2016
Skills
- Continuous Improvement
- Data Analysis
- Document Control
- Project Management
Timeline
Quality Assurance Manager
Adams & Associates
01.2024 - Current
Patient Account Representative
BMC
01.2022 - 01.2023
Laboratory Analyst
SVL Analytical
09.2011 - 06.2014
Associate of Science - Accounting And Business Management
Colorado Technical University
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