MAI ELTAHIR
Fairfax,Virginia
Summary
Experienced Quality Assurance Manager with a Secret Clearance and a proven track record of over 10 years in project management and system development. Skilled in Agile methodologies and adept at engaging stakeholders to ensure successful project outcomes. Recognized for leading cross-functional teams in delivering multiple system initiatives on time and within budget, resulting in a remarkable 20% increase in delivery efficiency. Implemented effective project management controls that significantly reduced production defects. Seeking a Senior Consultant position at [Company Name] to leverage my clearance and expertise in project management and system development, supporting your mission of delivering high-quality, efficient solutions to clients.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Quality Assurance Manager
Deloitte Consulting
05.2022 - 04.2024
- Improved project efficiency by {25%} by managing activities, communications, and schedules
- Delivered products on time by handling the full SDLC for {5} high-quality projects
- Reduced production defects by {40%} by implementing robust controls and QA policies
- Ensured business alignment for {15} projects by developing comprehensive deliverables
- Reviewed {20} sprint plans with clients to ensure alignment with goals and feasibility
- Created {10} design mockups by gathering stakeholder feedback for user alignment
- Tracked {150} tickets using JIRA by establishing a production support process
- Increased productivity by {30%} by designing capabilities to streamline workflows
- Engaged with client stakeholders to understand business needs, providing capability design recommendations to streamline workflows, automate processes, and increase productivity and oversight.
System Engineering Senior Analyst/Lead
Accenture Federal Services (AFS)
10.2014 - 04.2022
- Led government initiatives, managing project activities that resulted in a 20% increase in delivery efficiency
- Increased system functionality by {30%} by implementing design improvements tailored to client needs
- Worked with cross-functional teams to gather and refine requirement specifications, ensuring alignment with project goals and client expectations
- Conducted comprehensive regression testing, coordinating with clients for verification and ensuring smooth project deployments
- Developed detailed documentation, including process mapping and Standard Operating Procedures (SOPs), contributing to improved project management practices
- Utilized JIRA to track and manage project requirements and provided training to Project Managers on tool capabilities and best practices.
Education
Bachelor of Science in Industrial and Systems Engineering (ISE) -
Virginia Tech
Blacksburg, VASkills
- Leadership & Team Management: Team Leadership Conflict Resolution Time Management
- Continuous Improvement
- Quality Assurance Management
- Document Control
- Project Management: SDLC Agile Methodologies Stakeholder Engagement Client Management
- Quality Assurance & Compliance: QMS Root Cause Analysis Regulatory Compliance Process Improvement
- Technical Skills: JIRA SDLC Requirements Gathering Process Automation
- Client-Centric Approach
Clearance
Secret Clearance
Certification
- Certified SAFe 5 Practitioner Professional, 2012 - 2014
- Certified IC Agile Professional, 2012 - 2014
- Occupational Safety & Health Administration (OSHA), 2012 - 2014
- Project Management Professional (PMP) - In Progress
- Certified ScrumMaster (CSM)- In Progress
Accomplishments
- Increased productivity by 30% through workflow streamlining
- Reduced defects by 40% using quality assurance policies
- Led projects improving delivery workflow efficiency by 20%
- Delivered five projects on schedule, ensuring product quality
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Quality Assurance Manager
Deloitte Consulting
05.2022 - 04.2024
System Engineering Senior Analyst/Lead
Accenture Federal Services (AFS)
10.2014 - 04.2022
Bachelor of Science in Industrial and Systems Engineering (ISE) -
Virginia Tech
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CALVIN C MINORCALVIN C MINOR
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