HEATHER RICARD
Denver,CO
Summary
Detail-oriented professional with 5 years of experience in lifecycle analysis and digital systems, focusing on front-end product design. Expertise in enhancing data accessibility through SharePoint development and implementing collaboration tools. Leverages a background in Political Science research alongside technical skills to deliver user-centric digital solutions.
Overview
7
7
years of professional experience
Work History
Customer Success Specialist
Presence Learning
New York, USA
07.2024 - Current
- Provided customer support and troubleshooting, facilitating successful product implementation and user adoption.
- Collaborated with cross-functional teams to resolve customer inquiries, enhancing overall customer satisfaction.
- Manages student profiles and district-wide data to streamline educational outcomes, maintaining high data integrity and ensuring accessibility for stakeholders.
Lead Preschool Teacher
Little Acorn Academy
Lincoln, USA
09.2023 - 03.2024
- Developed and executed creative curricula, enhancing engagement and managing classroom operations to create a nurturing learning environment.
- Developed engaging lesson plans that promote early childhood learning and development.
- Directed educational activities for preschool-aged children, fostering a love for learning through diverse, adaptive teaching techniques.
- Oversaw classroom activities to ensure a safe and stimulating environment for children.
- Collaborated with parents to discuss children's progress and address concerns effectively.
Data Analyst
Energy New England
Mansfield, USA
07.2019 - 03.2022
- Conducted comprehensive lifecycle analyses that informed data-driven business decisions.
- Led implementation of Microsoft Teams and developed SharePoint site, enhancing internal collaboration and centralizing documentation.
- Managed schedules and operational tasks for Chief Strategy Officer (CSO) to support executive efficiency.
Education
Bachelor's Degree - Political Science
University of Rhode Island
South Kingstown, RI05.2023
Skills
- Customer service excellence
- Data analysis and reporting
- Data decision-making
- Process improvement
- Microsoft Teams integration
- SharePoint solutions
- MS Office Suite proficiency
- Google Workspace expertise
- Project management skills
- Team collaboration techniques
- Communication strategies
- Problem-solving skills
- Administrative support
- Research methodologies
- Lifecycle assessment
- Teaching methodologies
- Student performance metrics
Websites
Technical Proficiencies
HTML5, CSS3, JavaScript (Learning/In-Progress), SharePoint Development, Microsoft Teams Implementation, MS Office Suite, Google Suites, Lifecycle Analysis, Data Analysis, Student Performance Reporting, Data-Driven Decision Making, Qualitative & Quantitative Research, Operational Efficiency, Exceptional Problem-Solving Abilities, Customer Service, District Communications, Team Collaboration, Project Management, Strategic Administrative Support, Lead Teaching Techniques
Timeline
Customer Success Specialist
Presence Learning
07.2024 - Current
Lead Preschool Teacher
Little Acorn Academy
09.2023 - 03.2024
Data Analyst
Energy New England
07.2019 - 03.2022
Bachelor's Degree - Political Science
University of Rhode Island