Rochelle Manfull
Ravenna,OH
Summary
Goal oriented, enthusiastic individual looking for a challenging position where acquired skills in sales, management, and relationship building will be utilized to help further the success of the company.
Overview
15
15
years of professional experience
Work History
Customer Success Specialist
Green Gro Biologicals
Windsor, California
04.2025 - 11.2025
- Delivered samples and catalogs to prospective customers and provided information on product features, pricing and availability.
- Researched and identified potential customers.
- Collaborated with internal teams such as sales, engineering, and marketing to develop customized solutions for customers' needs.
- Developed client relationships through proactive outreach, regular check-ins, and continued follow-up.
- Cultivated strong relationships with customers to ensure ongoing satisfaction and support.
Store Manager
Pettis Garden Center/Farms
01.2018 - 11.2024
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Conducts annual performance reviews with subordinates.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Attended and worked at Trade shows.
Store Manager
Petti Garden Center/Farms
08.2010 - 01.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Some College (No Degree) -
University of Akron
AkronSkills
- Service excellence
- Results-oriented mindset
- Team leadership and development
- Strategic networking
- Customer service expertise
- Work planning and prioritization
- Verbal and written communication
Accomplishments
2024 Employee of The Year Award
Timeline
Customer Success Specialist
Green Gro Biologicals
04.2025 - 11.2025
Store Manager
Pettis Garden Center/Farms
01.2018 - 11.2024
Store Manager
Petti Garden Center/Farms
08.2010 - 01.2018
Some College (No Degree) -
University of Akron