Heather Rice
Coeur D'Alene,ID
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Sharp attention to detail compliments good communication skills and a willingness to take on new challenges and master new skills.
Overview
8
8
years of professional experience
Work History
Refractive Surgery Coordinator
North Idaho Eye Institute
01.2024 - Current
- Reach out to patients to counsel and schedule appropriate appointments.
- Establish surgical candidacy to ensure safe and optimal outcomes.
- Fostering relationships with local clinicians and facilitate networking opportunities.
- Maintain frequent and clear communication with surgeon to ensure ideal schedule structure and flow in the clinic and operating room.
- Assist the surgery during surgery and operating laser equipment.
- Facilitate training opportunities to ensure a comprehensive understanding of surgical process and instruments.
Ophthalmic Assistant
North Idaho Eye Institute
05.2019 - 01.2024
- Prioritized patient care and satisfaction by providing thorough pre-examination assessments and assisting with diagnostic tests including OCT, Visual Fields, IOL Master, Topography, Pentacam, Vario, Optos Fundus Photos and Fluorescein Angiography.
- Enhanced clinic efficiency by acting as the ophthalmologist's scribe.
- Utilized clear and concise communication to ensure accuracy of the patient's medical chart.
- Monitoring the integrity and effectiveness of clinic equipment.
Dental Assistant
Heritage Health Dental
01.2017 - 05.2019
- Enhanced patient comfort by providing gentle care during dental procedures.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
Patient Service Representative
Heritage Health Dental
06.2016 - 01.2017
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
Skills
Certified Ophthalmic Assistant: 04/24/2020
Ophthalmic Scribe Certified: 03/13/2022
WaveLight FS200 Certified: 04/20/2023
WaveLight EX500 Certified: 04/20/2023
WaveLight TOPOLYZER Vario Certified: 04/21/203
HOBBIES
Hiking and foraging for native mushrooms, berries, and herbs are activities that are eagerly looked forward to every year. Multiple camping trips annually add emphasis to the appreciation North Idaho's natural and abundant beauty.
Gardening has become a cherished activity that proceeded with anticipation and thoughtful planning.
Sewing fills downtime in winter months with an opportunity to create meaningful keepsakes, usually in the form of Christmas Stockings.
Timeline
Refractive Surgery Coordinator
North Idaho Eye Institute
01.2024 - Current
Ophthalmic Assistant
North Idaho Eye Institute
05.2019 - 01.2024
Dental Assistant
Heritage Health Dental
01.2017 - 05.2019
Patient Service Representative
Heritage Health Dental
06.2016 - 01.2017
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