Heather Richey
Glendale,KY
Three things in human life are important. The first is to be kind. The second is to be kind. And the third is to be kind.
Henry James
Summary
Compassionate Memory Care Director qualified to create environments where both residents and staff members thrive. Enthusiastic professional with background managing budgets, maintaining staff of highly effective employees and communicating with all types of personalities.
Overview
31
31
years of professional experience
Work History
Memory Care Director
Arcadia Communications
Louisville, KY
06.2020 - Current
- Conducted tours of facility to prospective residents and families.
- Coached and trained newly hired employees to promote knowledge of responsibilities and position requirements.
- Recruited and hired highly talented individuals bringing great skills and passion to work.
- Communicated effectively with family members on regular basis regarding care, issues and overall health of loved ones.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Monitored daily delivery of quality services, which promoted high level of satisfaction among families and residents.
Front Office Manager
Capital Medical Group
Frankfort, KY
01.2017 - 08.2020
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Delivered performance reviews, recommending additional training or advancements.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Launched quality assurance practices for each phase of development
Memory Care Director
Trilogy Health Services
Louisville, KY
08.2017 - 06.2020
- Conducted tours of facility to prospective residents and families.
- Coached and trained newly hired employees to promote knowledge of responsibilities and position requirements.
- Recruited and hired highly talented individuals bringing great skills and passion to work.
- Communicated effectively with family members on regular basis regarding care, issues and overall health of loved ones.
- Monitored daily delivery of quality services, which promoted high level of satisfaction among families and residents.
Memory Care Manager
Beehive Homes Assisted Living
Louisville, KY
08.2013 - 08.2017
- Monitored daily delivery of quality services, which promoted high level of satisfaction among families and residents.
- Coached and trained newly hired employees to promote knowledge of responsibilities and position requirements.
- Communicated effectively with family members on regular basis regarding care, issues and overall health of loved ones.
- Conducted tours of facility to prospective residents and families.
- Recruited and hired highly talented individuals bringing great skills and passion to work.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
Certified Nursing Assistant
Kindred
Louisville, KY
06.2007 - 08.2013
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Certified Nursing Assistant
Scott Villa Living Center
Scottsburg, IN
03.1993 - 06.2007
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Education
Certificate - Kentucky Medication Aide
06.2019
High School Diploma -
01.1998
Skills
- Incident Reports
- Coaching Leadership
- Staff Development
- Family Support
- Training and Onboarding
- Staff Scheduling
- Human Resource Management
- Nursing Operations Management
- Accounts Payable and Accounts Receivable
- Resident Satisfaction
- Activity Scheduling
- Effective Communication
- HIPAA Guidelines
- Fundraising
- Recruit Well-Qualified Staff
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Memory Care Director - Arcadia Communications
06.2020 - Current
Memory Care Director - Trilogy Health Services
08.2017 - 06.2020
Front Office Manager - Capital Medical Group
01.2017 - 08.2020
Memory Care Manager - Beehive Homes Assisted Living
08.2013 - 08.2017
Certified Nursing Assistant - Kindred
06.2007 - 08.2013
Certified Nursing Assistant - Scott Villa Living Center
03.1993 - 06.2007
Jefferson Community And Technical College - Certificate , Kentucky Medication Aide
Pinecrest Preparatory Academy Charter High School - High School Diploma,