HEATHER RISER
Jacksonville,USA
Summary
Detail-oriented Records Specialist adept at coordinating digital and physical records for an immense amount of purposes. Highly organized and hardworking with a clear focus on maintaining efficient and accurate operations. Prepared and excited to take on a challenging new role within the Jacksonville Sheriff's Office. Focused General Manager considered an expert in restaurant supervision and operations. Highly capable in successfully resolving guest issues. Pursuing a new management role where hard work and dedication will be highly valued. Skilled Operations Manager with solid experience managing all levels of multiple projects, including budgeting and administration. Experienced management professional with strong leadership and relationship-building skills. Meticulous General Manager, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Finance, HR and Legal.
Overview
6
6
years of professional experience
Work History
Corrections Technology Analyst
Jacksonville Sheriff's Office
Jacksonville, FL
10.2025 - Current
- Maintained secure and efficient handling of jail call communications to support facility operations.
- Ensured optimal functionality of system housing jail call services.
- Oversaw the establishment and upkeep of user accounts in GTL software to enhance system functionality.
- Evaluated and responded to inmate grievances, maintaining compliance with institutional policies and procedures.
- Managed user accounts within Telmate software to ensure operational efficiency.
- Diagnosed and addressed minor technical problems related to hardware and software to maintain seamless operations.
- Provided authoritative certification of jail records during court proceedings to ensure legal accuracy.
Senior Public Records Coordinator
Jacksonville Sheriff's Office
Jacksonville, FL
08.2023 - 10.2025
- Assisted with typing, data entry, and answering incoming calls as required.
- Followed established policies and procedures to maintain compliance with regulations.
- Coordinated with various departments to support cross-functional needs.
- Provided training to new records clerks to improve knowledge and skills.
- Participated in training and other learning opportunities to expand knowledge of company and position.
- Followed confidentiality regulations to maintain privacy.
- Created and maintained detailed training records and reports for management review.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Compiled training handbook and related course materials.
- Provided coaching and mentoring to employees.
- Worked with central management to identify, plan, align, and address training needs.
Public Records Coordinator
Jacksonville Sheriff's Office
Jacksonville, FL
06.2021 - 08.2023
- Assisted with typing, data entry and answering incoming calls as required.
- Followed confidentiality regulations to maintain privacy.
- Participated in training and other learning opportunities to expand knowledge of the company and position in which I am working.
- Distributed mail and interoffice correspondence to the correct personnel within the organization.
- Engaged in active listening with callers to confirm or clarify information and diffuse upset callers.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Provided excellent customer service to individuals requesting information in accordance with company guidelines.
- Answered queries by locating and retrieving necessary files.
- Carried out day-to-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Police Emergency Communications Officer II
Jacksonville Sheriff's Office
10.2019 - 06.2021
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Maintained excellent attendance record, consistently arriving to work on time.
- Cultivated client rapport by interfacing with callers to aid with emergencies.
- Read system maps and caller information, and documented all details in system.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Answered calls from automatic routing system and took basic information from callers.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
Education
MBA - undefined
University of Phoenix
Tempe, AZ01.2018
Bachelor of Science - Supervision and Management
Florida State College
Jacksonville, Florida01.2015
Associate of Arts - undefined
Florida State College
Jacksonville, FL01.2013
Skills
- Experience in handling highly confidential information
- Excellent written and oral communication skills
- Ability to work with all levels of employees
- Excellent customer service skills with both internal and external customers
- Committed team player
- Detailed oriented
- Ability to manage multiple tasks
- Proficient with Microsoft Office suite
- Ability to maintain and handle confidentiality related to sensitive information
- Policy and program development expertise
- Adaptable
- Compassionate
- Proficient analytical skills
- Excellent organizational and follow-up skills
- Information intake
- Problem resolution
- MS Office
- Computer-aided dispatching
- Police procedures
- Strong ability to work in a fast-paced environment
- Map reading skills
- Train Employees
- Team Leadership
- Customer Service
Timeline
Corrections Technology Analyst
Jacksonville Sheriff's Office
10.2025 - Current
Senior Public Records Coordinator
Jacksonville Sheriff's Office
08.2023 - 10.2025
Public Records Coordinator
Jacksonville Sheriff's Office
06.2021 - 08.2023
Police Emergency Communications Officer II
Jacksonville Sheriff's Office
10.2019 - 06.2021
MBA - undefined
University of Phoenix
Bachelor of Science - Supervision and Management
Florida State College
Associate of Arts - undefined
Florida State College