Heather Robbins
Elm Springs,Arkansas
Summary
Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through several years of experience interviewing specialists, witnesses and claimants to compile information. Promoted to Casualty 2 adjuster along with being chosen to mentor new employees.
Overview
20
20
years of professional experience
Work History
Childcare Provider
Robbins Nest Childcare
Farmington , AR
2013.04 - 2021.11
- Improved social skills by organizing group activities and encouraging cooperative play.
- Enhanced learning experiences for young children by incorporating games, storytelling, and arts and crafts into daily routines.
- Supported development of fine motor skills through engaging hands-on activities such as painting, drawing, and playdough manipulation.
- Organized field trips to local attractions such as libraries or parks, expanding understanding of their community.
- Implemented structured daily schedules that balanced educational activities with recreational time for optimal growth and development of each child.
Casualty Adjuster
Shelter Insurance
2001.06 - 2013.04
- Improved claim resolution times by efficiently investigating and evaluating casualty insurance claims.
- Enhanced customer satisfaction with thorough claim investigations and prompt settlement negotiations.
- Managed a high volume of cases, ensuring timely and fair resolutions for clients.
- Streamlined the claims process by implementing best practices in documentation and communication.
- Supported policyholders during difficult times, providing empathetic service while managing claims objectively.
- Conducted comprehensive scene investigations, gathering evidence crucial to determining liability and claim settlements.
- Mentored junior adjusters, sharing knowledge of industry trends and best practices for efficient claims management.
- Facilitated smooth communication between clients, agents, attorneys, medical providers, and other relevant parties throughout the claim settlement process.
Claims Assistant
Shelter Insurance
2001.06 - 2005.03
- Enhanced claims processing efficiency by streamlining workflows and optimizing data entry procedures.
- Reduced claim resolution times with thorough investigation and prompt communication with involved parties.
- Improved customer satisfaction levels by providing timely, accurate, and empathetic support during the claims process.
- Ensured compliance with company policies and industry regulations through meticulous documentation of claim files.
- Collaborated with team members to expedite high-priority claims for faster resolution and improved client relations.
- Boosted departmental productivity by cross-training on various roles within the claims team, providing backup support as needed.
Education
R.D.A. - Dental
Petra Allied
Springdale, ARHigh School Diploma -
Lincoln High School
Lincoln, ARSkills
- Claims Investigation
- Technical Proficiency
- Policy Interpretation
- Professionalism
- Critical Thinking
- Conflict Resolution
- Time Management
- Decision Making
- Problem Solving
- Organizational Skills
- Empathy and Compassion
- Attention to Detail
Timeline
Childcare Provider
Robbins Nest Childcare
2013.04 - 2021.11
Casualty Adjuster
Shelter Insurance
2001.06 - 2013.04
Claims Assistant
Shelter Insurance
2001.06 - 2005.03
R.D.A. - Dental
Petra Allied
High School Diploma -
Lincoln High School
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