Heather Robbins
Hillsboro,TX
Summary
Safety-focused professional with a Bachelor of Science in Biology/Chemistry and experience supporting regulated operations, facility inspections, incident documentation, emergency response, and policy compliance. Skilled in hazard awareness, risk prevention, crisis intervention, accurate record keeping, and communicating safety procedures. Brings First Aid/CPR and Basic Life Support training, strong Microsoft office skills, and a collaborative leadership style suited to workplace safety, employee training, and environmental health programs.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Juvenile Correctional Officer -RSU
TJJD
Mart, Texas
05.2025 - Current
- Supervised daily operations while prioritizing occupational safety, security, policy compliance, and risk prevention.
- Enforce facility policies and procedures consistent with workplace safety, emergency response, and regulatory requirements.
- Conduct routine safety and security inspections to identify potential hazards, prohibited items, and conditions requiring corrective action.
- Apply hazard awareness, de-escalation, and crisis-intervention techniques to reduce risk and maintain a safe environment.
- Document incidents, behavioral concerns, and safety-related events accurately to support incident reporting, recordkeeping, and compliance.
- Assist in crisis intervention, de-escalating situations with effective communication techniques while applying First Aid/CPR and Basic Life Support when necessary.
- Maintain professional communication with team members and contribute to a culture of accountability and prevention.
Licensed Massage Therapist
Hand And Stone Massage And Spa
Waco, TX
10.2022 - 05.2025
- Maintained clean, organized, and sanitary treatment areas in support of workplace health, safety, and infection-control practices.
- Evaluated client needs and developed treatment plans with attention to health, safety, risk awareness, and individual limitations.
- Maintained accurate client and business records to support continuity, organization, and administrative compliance.
- Managed appointments and workflow using online scheduling software while providing clear client communication.
- Applied attention to detail and safety awareness when performing therapeutic, sports, and deep tissue massage.
Lead Cake Decorator
Brookshire Grocery
Whitney, Texas
12.2021 - 10.2022
- Maintained high standards of cleanliness, sanitation, organization, and product handling in a food-service environment.
- Reviewed customer orders for accuracy and coordinated production details to meet quality and delivery requirements.
- Monitored inventory, stocked supplies, and communicated ordering needs to prevent workflow disruptions.
- Organized staff schedules and coordinated daily production demands within operational requirements.
- Organized staff schedules in order to meet production demands within budget constraints.
- Resolved customer complaints regarding products or services promptly and courteously.
Licensed Massage Therapist
Massage Envy
Waco, Texas
12.2021 - 09.2022
- Assessed client needs and developed individualized treatments plans to address the specific health needs of each client.
- Ensured a safe environment for both staff members and clients at all times by adhering to safety regulations set forth by the state licensing board.
- Monitored client progress throughout their course of treatment and adjusted plans accordingly if necessary.
- Maintained accurate records of all treatments provided to clients in compliance with company policies and procedures.
General Manager
Petroleum Wholesale
Abbott, TX
05.2021 - 12.2021
- Supervised employees, created schedules, and monitored payroll to remain within budget.
- Recruited, interviewed and hired qualified staff for open positions.
- Trained and empowered employees to achieve key performance indicators.
- Tracked daily, weekly, and monthly sales to generate reports for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Directed daily operations of fuel distribution and logistics management.
- Implemented training programs to enhance staff performance and service quality.
- Managed vendor relationships and negotiated supply contracts for optimal pricing.
- Coordinated marketing strategies to promote petroleum products in local markets.
- Analyzed market trends to develop strategic business plans for growth.
- Established performance metrics to monitor operational efficiency and effectiveness.
- Facilitated cross-departmental collaboration to improve communication and workflow processes.
Licensed Massage Therapist
Massage Envy Spa
Waco, TX
08.2018 - 06.2021
- Managed scheduling and client appointments using online booking software, ensuring efficient workflow and client satisfaction.
- Assessed soft tissue condition, joint quality and function, muscle strength and range of motion.
- Performed therapeutic pregnancy, sports, deep tissue and Swedish massage on clients.
- Monitored client progress throughout their course of treatment and adjusted plans accordingly if necessary.
- Developed relationships with referring physicians and other healthcare professionals when needed.
- Maintained impeccable records for business administration and financial management purposes.
Customer Service Specialist
Covington Credit
Hillsboro, TX
01.2018 - 08.2018
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Uphold quality control policies and procedures to increase customer satisfaction.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Troubleshot shortages and overages to support quality control efforts.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assistant Manager
Massage Envy
Mansfield, TX
04.2017 - 01.2018
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and performance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Bakery Manager
Walmart
Hurst, TX
07.2013 - 04.2017
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to support operational standards.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Managed daily bakery operations and ensured compliance with health standards.
- Performed administrative tasks such as scheduling employee shifts, preparing payrolls and managing customer complaints.
- Managed budgeting activities such as forecasting costs, setting prices and controlling expenses.
- Researched industry trends in order to stay ahead of competitors in terms of product offerings.
- Analyzed financial records such as income statements, balance sheets and cash flow reports.
- Managed maintenance and repair of bakery equipment to ensure operational efficiency and reduce downtime.
Men’s Department Assistant Manager
Dillard's Department Stores, Inc.
Little Rock, AR
06.2012 - 07.2013
- Audited inventory to identify and correct discrepancies.
- Completed thorough opening, closing and shift change functions to maintain operational standards.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Aircraft Loadmaster
U.S. Air Force
Little Rock, AR
08.2010 - 05.2012
- Responsible for supervising multi-compartment loads and teams for cargo aircraft, maintaining accurate customs, cargo, documentation, and performed aircraft pre/thru/post inspections.
- Computed aircraft / cargo weight and balance, and calculated cargo restraint.
- Regulated and monitored fuel, hydraulics, electrical, and engine systems.
- Supervised on and offloading operations
- Briefed essential personnel and passengers on safety and requirements/ expectations.
- Trained junior loadmasters on aircraft systems and cargo handling techniques.
- Inspected equipment and cargo to maintain operational readiness and safety protocols.
- Communicated with flight crews regarding load configurations and mission requirements.
- Conducted pre-flight checks to confirm proper weight distribution and equipment functionality.
- Directed and monitored cargo loading and unloading, verifying good condition and proper storage destination.
- Reviewed cargo and passenger placement to ensure compliance with aircraft regulations.
- Computed and completed aircraft weight and balance documentation using manual or electronic methods.
- Followed strict guidelines regarding hazardous material handling procedures while loading and unloading cargo.
- Responded to emergency situations quickly and appropriately according to established protocol.
- Provided assistance in the event of an evacuation or other emergency situation onboard the aircraft.
- Supervised subordinate staff members through guidance and training, enabling effective execution of shipment plans.
Education
Bachelor of Science - Biology/Chemistry
Texas Tech University
Lubbock, TX12-2023
Associate of Arts - Science
McLennan Community College
Waco, TX05-2023
Certification in Massage Therapy -
Tarrant County College District
Fort Worth, TX11-2016
Aeronautical Science - Aircraft Loadmaster
Community College of The Air Force
Montgomery, AL12-2010
Skills
- Basic Life Support
- Customer service
- First Aid/CPR
- Microsoft Office and administrative support
- Project management
- Research
- Supervision & Leadership
- Time management
- Safety inspections and hazard awareness
- Incident documentation and record keeping
- Policy and procedure compliance
- Sanitation and workplace organization
- Biology/ chemistry/ environmental science background
- Safety focused communication
- Crisis intervention
- Conflict resolution
- Risk prevention
Certification
- First Aid Certification
- Massage Therapy License
- CPR Certification
- TABC Certified
- Food Handler Certification
- Secret Clearance
- Driver's License
- Cdl - class B
References
- Lendy Thomas - (254) 266-1177
- Rhonda Davis - (254) 716-6185
- Pro. Stephanie Randell - (936) 671-2894
Timeline
Juvenile Correctional Officer -RSU
TJJD
05.2025 - Current
Licensed Massage Therapist
Hand And Stone Massage And Spa
10.2022 - 05.2025
Lead Cake Decorator
Brookshire Grocery
12.2021 - 10.2022
Licensed Massage Therapist
Massage Envy
12.2021 - 09.2022
General Manager
Petroleum Wholesale
05.2021 - 12.2021
Licensed Massage Therapist
Massage Envy Spa
08.2018 - 06.2021
Customer Service Specialist
Covington Credit
01.2018 - 08.2018
Assistant Manager
Massage Envy
04.2017 - 01.2018
Bakery Manager
Walmart
07.2013 - 04.2017
Men’s Department Assistant Manager
Dillard's Department Stores, Inc.
06.2012 - 07.2013
Aircraft Loadmaster
U.S. Air Force
08.2010 - 05.2012
Bachelor of Science - Biology/Chemistry
Texas Tech University
Associate of Arts - Science
McLennan Community College
Certification in Massage Therapy -
Tarrant County College District
Aeronautical Science - Aircraft Loadmaster
Community College of The Air Force