Heather Roberts
Foley,AL
Summary
Compassionate RN Case Manager with extensive experience in psychiatric and med-surg home health. Skilled in clinical assessment and HIPAA compliance, with a strong commitment to patient education and empowerment to improve health literacy and outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
RN Case Manager, Psychiatric/Med-Surg Home Health
Access/Amedisys Home Health
Foley, AL
10.2018 - Current
- Coordinated patient care plans with multidisciplinary teams to enhance quality of service delivery.
- Assessed patient needs and developed individualized treatment strategies to improve health outcomes.
- Monitored patient progress through regular evaluations, adjusting care plans as necessary for optimal results.
- Educated patients and families on disease management and preventive care to promote health literacy.
- Implemented evidence-based practices to enhance patient safety and clinical effectiveness in home health environments.
- Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
- Conducted comprehensive assessments of patients'' physical, emotional, and social needs in order to develop individualized care plans that facilitated optimal health outcomes.
Registered Nurse, Inpatient Psychiatric Unit
St. Dominic Health Systems. Jackson Mississippi
Jackson, MS
04.2015 - 09.2018
- Delivered compassionate patient care in high-stress inpatient psychiatric environments.
- Collaborated with multidisciplinary teams to develop and implement individualized treatment plans.
- Monitored patients' mental status, providing timely interventions for behavioral issues.
- Educated patients and families about mental health conditions and treatment options.
- Mentored junior nursing staff on best practices in psychiatric care and patient management strategies.
- Addressed complex psychosocial needs of patients through collaboration with social workers, case managers, therapists, and other support staff.
- Promoted a therapeutic environment for patients, utilizing effective communication skills and maintaining professional boundaries.
RN, Medical-Surgical, Psychiatric
Mississippi State Hospital, Whitfield Med-Surg Hospital
Whitfield, MS
07.2014 - 04.2015
- Administered medications and treatments following established protocols to ensure patient safety and comfort.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for diverse patient populations.
- Monitored patient vital signs, assessing conditions to provide timely interventions and updates to healthcare providers.
- Streamlined documentation processes using electronic health record systems, enhancing accuracy and efficiency of patient information management.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Monitored patient reactions after administering medications and IV therapies.
Education
Associate of Applied Science - Registered Nurse
Holmes Community College, Ridgeland, MS
Ridgeland, MS05-2014
Skills
- Chronic disease management
- Discharge planning
- HIPAA compliance
- Multidisciplinary approach
- Care coordination
- Home care management
- Clinical assessment
- Medication management
- Patient condition monitoring
- Treatment plan modification
- Accurate documentation
Certification
- RN License#1-172253 - exp 2026
- BLS, American Heart Association - eCard Code 255418043309
issued 2/24/2025, renew 02/2027
Timeline
RN Case Manager, Psychiatric/Med-Surg Home Health
Access/Amedisys Home Health
10.2018 - Current
Registered Nurse, Inpatient Psychiatric Unit
St. Dominic Health Systems. Jackson Mississippi
04.2015 - 09.2018
RN, Medical-Surgical, Psychiatric
Mississippi State Hospital, Whitfield Med-Surg Hospital
07.2014 - 04.2015
Associate of Applied Science - Registered Nurse
Holmes Community College, Ridgeland, MS